Visitor
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1 Message
Deletion of collections entry from credit bureau records
Hi Comcast Team,
My Account (Account #: Can provide on request) was recently reported to the Collections Department and credit bureaus namely Equifax,Experian and TransUnion.It has negatively impacted my credit score in a big way.
I have been a regular customer for Comcast for 15+ years and have always made regular payments without delay as evident from statements for the last 2.5 years as well.
(Statements available)
In May 2021,I had to rush to travel to India from USA as my brother was admitted to ICU because of coronavirus. Unfortunately, my brother passed away due to COVID 19
(Death Certificate available).This was a big jolt for myself and my family especially parents and had to take care of my family in this time and was
away from US for almost 6 months.(Copies of Air Tickets from May 2021 and November 2021 available).
During this time, I had no way of accessing either Comcast Internet nor a way to check what was going on with my account as I was too busy with family responsibilities out of country, in India.
What I realized that the credit card which was set for Auto-Pay for Comcast payments probably had some issue and auto-pay did not go through. Comcast terminated my account without notice (or at least I was out of country so had no way to access, if any physical mails were sent) and reported to collections who ended up reporting to all three credit bureaus: Equifax,TransUnion and Experian.Subsequently,my credit score took a hard hit and lost 120 points.
I never had a single late payment in my life and an excellent credit score throughout my life.
Once I got to know the issue in October 2021,I made the payment in October,2021 itself (even though my account was incorrectly terminated and reported) and closed any dues.
Received 'no dues due and all payment clear' from Collection Agency (Statement available).
I checked with all credit bureaus and it still shows paid collections on my credit score and impacting my account negatively
. Have been redirected to ask Comcast to inform credit bureaus to send a request to credit bureaus to delete the entry.
I, hereby, kindly request Comcast to inform credit bureaus to delete my collections entry from their records.
Have already shared all documents with Comcast over USPS Priority express ,FB Messenger( they even provided a reference number) but still no response or action has been taken on my case. It has been over 5 months.
Please let me know if you have any questions.
Thanks
SK
CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
Hey there SK! @user_9fe10e
Our team wants to help out! I know how important credit scores are! Myself and my sister always checking ours and try to keep it high. Our team can take a look into the account notes and see what has happened. Can you please send us a private message with your full name and full service address?
To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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