honor1's profile

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4 Messages

Wednesday, October 14th, 2020 11:00 AM

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Deleting more than 1 email when I delete only 1

When I delete an email, often the email above or below it will be deleted as well.  I have to go to trash and move it back to the inbox.  I noticed it first in June and thought it would be fixed, but it is still happening.  Any help would be appreciated!

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Expert

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29.7K Messages

5 years ago

Are you using only the webmail UI to access the email?  Or an app or desktop client?

New Poster

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4 Messages

5 years ago

I am using it on a desktop computer on Google Chrome and Microsoft Edge.  It deleted multiple emails in both browsers.

Expert

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29.7K Messages

5 years ago


@honor1 wrote:

When I delete an email, often the email above or below it will be deleted as well.  I have to go to trash and move it back to the inbox.  I noticed it first in June and thought it would be fixed, but it is still happening.  Any help would be appreciated!


Are you sure you don't have the boxes checked for more than the email you want to delete?  If you have two of them checked, deleting one will take the other one with it.

New Poster

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4 Messages

5 years ago

I am 100% sure! 

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