Visitor
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6 Messages
Deleting ghost Xfinity email subfolders
My Xfinity email has some mystery subfolders under the "Trash" main folder. I did not create them, either in Xfinity or in my Outlook client. If I select one of these folders and click "Delete", the folder will go away momentarily, but within 3 seconds they re-appear again. This happens whether I am using my Outlook client or am logged in to Xfinity directly. Ideas?
Accepted Solution
CCAnna
Problem Solver
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874 Messages
2 years ago
Thank you for reaching out over Xfinity Forums, @Colorado_Cool! This sounds like a unique situation. First, I have this link that will provide a step-by-step guide for creating and moving folders https://www.xfinity.com/support/articles/move-email-in-xfinity-connect. Have tried moving the folder out of the "trash", making sure you don't have emails in it, and then deleting it again?
Are you using an App to access your email or a web browser? After deleting them, have you tried clearing cache and cookies or uninstalling the app and reinstalling? I appreciate you trying a little troubleshooting. I am sure working together we will get to the bottom of this!
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