Visitor
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1 Message
Deleting a Comcast email address that I no longer use
I am trying to delete a comcast.net email address that I no longer use (it was hacked a few years ago) and emails are piling up in the Inbox. There is NO information on how to delete that account available to me when I log in to Xfinity. NONE. Nowhere on any tabs.
I don't think it's unreasonable to have someone from Comcast explain, in as brief and concise terms as possible, how I can quickly and easily delete a specific email address. I have not migrated to Yahoo email and have moved most of my email over to Gmail, as it is much, much easier to work with.
This problem is a perfect example of why I don't want to use Comcast email anymore.
XfinityJamesC
Official Employee
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3.1K Messages
6 hours ago
Greetings, @user_xqel8m! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about deleting your Comcast email address. You have definitely come to the right place for assistance.
This one is a little tricky to search for, but you need to go to the Privacy Center at https://www.xfinity.com/privacy and select "Privacy Policy" at the top, followed by your state. You can find more details, along with a full walkthrough, on our support site at https://www.xfinity.com/support/articles/delete-private-data.
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EG
Expert
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120.8K Messages
4 hours ago
Concern moved here to the E-mail help section.
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BruceW
Gold Problem Solver
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27.7K Messages
4 hours ago
The simplest way I can think of disable an address is by loading https://connect.xfinity.com, navigating to (gear icon) / Email Settings / Mail / Advanced / Email Safe list. Then check the "Use email safe list" box, click "Add an email address", enter a non-working email address in the entry space (ex: "example@example.net"), and then click Add.
(edited)
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Again
Expert
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34.9K Messages
1 hour ago
@user_xqel8m
Concise term: under no circumstances open that email ever again for any reason.
Eventually the inbox will fill up and anyone sending mail to it will get a bounce back message. After a while the address will completely shut down and can no longer be accessed. IOW, just ignore the address going forward.
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