tamara_m1's profile

Visitor

 • 

1 Message

Thu, May 6, 2021 3:18 PM

Deleted Emails

This morning when I checked my emails, they all seemed to flash and then the last month (besides today) was deleted.  I have no emails from April 7 - May 5th.  I checked spam and trash, and same thing.  It is like the last month disappeared.  Is there a bug in the system?  Thanks.

Responses

ComcastAbbie

Official Employee

 • 

321 Messages

1 m ago

@tamara_m1 Oh no! This sounds like a frustrating experience, and I would like to look into this email issue. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

Visitor

 • 

2 Messages

1 m ago

Hi Tamara,

I’m having a similar issue all my email messages disappeared. Did ComcastAbbi help you get your emails back? I can’t get Comcast to give me any clear answers.

Nancy

Official Employee

 • 

375 Messages

Thanks so much for taking the time to reach out to us regarding your email issues. I am so sorry to hear that they disappeared, I can understand how frustrating this may be especially when I rely on my email for most of my communication. Are you checking your email directly through our website or through an email client such as outlook etc? 

New to the Community?

Start Here