johnnyamerica's profile

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10 Messages

Wednesday, November 5th, 2025 2:03 AM

deleted emails returning in yahoo after the move. cannot delete old emails or old folders after migration

I migrated to yahoo last week with all 4 of my comcast email addresses.  emails and folders i delete in yahoo are returning.  to be clear only emails that migrated from comcast to yahoo are repopulating.  emails and folders received or created since the migration are staying deleted.  only the stuff that migrated over keeps returning after deleting them.  (i tried to be sneaky and move them to archive but they still come back to the original inbox or folder and i end up with multiple copies of stuff im trying to delete!)  also i had a fairly large folder of old emails from 2014 to 2020 and i cant delete any of them or the folder.  On yahoo site it said that the folder could not be deleted until the emails were deleted.. so i deleted around 12,000 emails and the folder was empty.  deleted the folder and a day later the folder and all the emails came back.   

trouble shooting steps i tried.... I disconnected my email accounts from IOS (iphone mail app) and i disconnected my email accounts from Outlook (both the ipnone app and also the desktop app)  then i deleted the yahoo app from my phone.  I went to the yahoo account settings page for each email and i closed all open sessions in my web browsers and also they had an option to disconnect access from IOS and also Outlook so there was no third party access.  everything was disconnected.  all my browsers cache and cookies and data were deleted (chrome, Edge, Safari)  I also followed suggestions to disable conversation view in email apps and also tried changing my password and logging in again.   I was ONLY connected to my new yahoo account on the website and I deleted the emails and folders again.  an hour later they started coming back.  eventually overnight the folders were filling up with returning email.  I cant figure out where they are coming from.  they cant be syncing with other apps because they are all now disconnected and it cant be a sync issue between phone and web because the yahoo phone app was also deleted and data erased.  Because it is only happening to email and folders that were migrated from comcast to yahoo is it resyncing with comcast after i delete it?  Is there something in the data that is migrated that is not allowing it to be removed from the yahoo server or is it still connecting to comcast servers a few days after i moved and repopulating the emails and folders? 

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Expert

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33K Messages

27 days ago

I migrated to yahoo last week with all 4 of my comcast email addresses.  emails and folders i delete in yahoo are returning.  to be clear only emails that migrated from comcast to yahoo are repopulating.  emails and folders received or created since the migration are staying deleted.  only the stuff that migrated over keeps returning after deleting them.  (i tried to be sneaky and move them to archive but they still come back to the original inbox or folder and i end up with multiple copies of stuff im trying to delete!)  also i had a fairly large folder of old emails from 2014 to 2020 and i cant delete any of them or the folder.  On yahoo site it said that the folder could not be deleted until the emails were deleted.. so i deleted around 12,000 emails and the folder was empty.  deleted the folder and a day later the folder and all the emails came back.   

trouble shooting steps i tried.... I disconnected my email accounts from IOS (iphone mail app) and i disconnected my email accounts from Outlook (both the ipnone app and also the desktop app)  then i deleted the yahoo app from my phone.  I went to the yahoo account settings page for each email and i closed all open sessions in my web browsers and also they had an option to disconnect access from IOS and also Outlook so there was no third party access.  everything was disconnected.  all my browsers cache and cookies and data were deleted (chrome, Edge, Safari)  I also followed suggestions to disable conversation view in email apps and also tried changing my password and logging in again.   I was ONLY connected to my new yahoo account on the website and I deleted the emails and folders again.  an hour later they started coming back.  eventually overnight the folders were filling up with returning email.  I cant figure out where they are coming from.  they cant be syncing with other apps because they are all now disconnected and it cant be a sync issue between phone and web because the yahoo phone app was also deleted and data erased.  Because it is only happening to email and folders that were migrated from comcast to yahoo is it resyncing with comcast after i delete it?  Is there something in the data that is migrated that is not allowing it to be removed from the yahoo server or is it still connecting to comcast servers a few days after i moved and repopulating the emails and folders? 

Have you tried logging in here: https://connect.xfinity.com/appsuite

If you're not able to log in to webmail now, there isn't much we can do here to help you.

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10 Messages

My email accounts have migrated to yahoo mail already as I mentioned.  My primary reason for posting here is to find out if the migration is completed and my Comcast emails are no longer on Comcast servers or if they are continuing to sync with yahoo and restore deleted folders and emails. 

I posted here because I’m a Comcast customer and I was hoping that  maybe somebody here might know the answer or have heard of similar incidents with other customers. I can’t find an option to ask this question over at yahoo without paying them so id be grateful for any ideas of other groups of forums that might be of more assistance or maybe whwre to get help from yahoo on this migration without Being required to pay them.  

Official Employee

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374 Messages

Hello @johnnyamerica, just reaching out to see if you are still having email issues?

Expert

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33K Messages

@johnnyamerica​ 

Did you try logging in to your accounts here?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New Poster

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10 Messages

@Again​ sorry, my previous comment was intended to be a reply to you but i sent it wrong.  Yes i tried logging in but I could not log into comcast because i had migrated to yahoo.  my troubles are when logged into yahoo and the deleted emails kept coming back.

Visitor

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1 Message

25 days ago

Having the same issue. No migration but deleted and spam emails just reload. 

Official Employee

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2.3K Messages

Thank you for reaching out to us @user_5go7zh! You mentioned your email has not been migrated to Yahoo yet. Are you accessing your email through our site here or through a different application such as Outlook or Apple Mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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10 Messages

21 days ago

Update:   a week after the migration all of a sudden the problem went away.  I still don't know why it was happening or what the solution was that corrected it. 

I continued to delete old emails and folders every day, multiple times a day and every time they kept coming back.  (but only the emails and folders that were on my account from before the migration.. the info that migrated over.  as i mentioned all the new emails i was getting after the migration were deleting normally)  

When 5 full days had passed since the day i migrated, suddenly all the stuff was working properly.  I was able to delete old emails and folders and they are staying deleted. 

I am just guessing that it was a sync issue with outlook even though i had disconnected it.  Maybe they were still syncing?

or maybe it was even a server issue on the yahoo side.. Someone online suggested that yahoo may use multiple servers and maybe a "bad" server that was resyncing my old data?? 

I don't know, that is just what someone suggested.  But i do know that now its working properly.  

so i suppose the solution is just patience.. i just needed to wait a week and everything worked itself out.  

Official Employee

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3K Messages

 

johnnyamerica- Let's take a closer look and troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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