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Lkpolo
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Resourceful Response

Problem Solver

 • 

506 Messages

Friday, July 29th, 2022 11:22 AM

Closed

deleted emails return to inbox

for about a week my husband has been complaining that deleted emails keep showing up back in his inbox as unread emails.  I thought he was confused so I deleted his emails and emptied his trash and it appears that they are in the inbox again showing up as unread.  I think it might just be the emails for the Home Security that show when the system was armed and disarmed. I've searched on this forum and found only one other poster from two years ago that had this happen and there was no reply so I'm not sure if there was a solution unknown to the forum.

Question

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Updated 

2 years ago

2.4K

4

CCAshley1

Official Employee

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746 Messages

3 years ago

I would love to look into your email concern. Please send us a message. 

 

Click the "New message" (pencil and paper) icon
 
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
   - An "Xfinity Support" graphic replaces the "To:" line.
 
   Type your message in the text area near the bottom of the window
 
   Press Enter to send it.

1

0

Begreen9

Contributor

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34 Messages

3 years ago

This started happening to my emails yesterday. It is super annoying. 

0

Lkpolo

Problem Solver

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506 Messages

3 years ago

Once I reset my husband's account the emails stopped showing up in his inbox after he deleted them.

5

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Begreen9

Contributor

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34 Messages

@user_lkp846​ How did you "reset" the account?

3 years ago

0

Begreen9

Contributor

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34 Messages

@user_lkp846​ Do you mean Resetting the password? That I can do.

2 years ago

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Begreen9

Contributor

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34 Messages

Well, that did not fix it. These emails keep showing up after deletion. No response from Xfinity Support yet. 

2 years ago

0

CCYvonne

Contributor

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340 Messages

Hello @Anon363555 I am disappointed to hear you are having issues with your email as well. I'd like to work on solving this for you. 

Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

I no longer work for Comcast. 

2 years ago

0

Begreen9

Contributor

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34 Messages

Thanks. I reset my password. It took a few hours, but things finally settled down. I am no longer having this issue. I would like to understand what happened and why resetting the password fixed the issue. It was kind of creepy to have this steady stream of zombie emails reappear. This has never happened to me before.  

2 years ago

0

user_155ed9

Visitor

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5 Messages

2 years ago

This exact same thing happens to me daily. Most of the time 2-3 times. I have an iPhone 11 and my mail setting show to “delete from server when deleted from phone”

this is crazy!!

1

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CCChristian

Contributor

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127 Messages

Hello @user_155ed9 thank you for reaching out to Xfinity on our Forums. I am sorry to hear about the issues you are having with deleted emails returning to your inbox. We would like to take a closer look into this situation, and see what we can to do help you with this. To get started, I have to ask that you send me a Direct Message. 

 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

0

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