Mcordrey12's profile

New Poster

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2 Messages

Thu, Mar 26, 2020 10:00 AM

deleted email recovery

I need to recover deleted emails (not all) from 1 Jan 17- 31Dec 18. HOW!

Responses

ComcastCSAEmail

Official Employee

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580 Messages

1 y ago

if its not in the Trash folder or in the additional options of "recover deleted items" - they no longer exist. Comcast wont have them either. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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580 Messages

1 y ago

like i said, unfortunately unless you made your own personal backup of emails - we wont have them if its not in "recover deleted items". Legal issue or not. Comcast does not store/backup/keep forever customer private emails. If you deleted them and they went through their life cycle in the trash folder - they got purged from our systems. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

1 y ago

So there's no way to recover them, not even for legal issues?

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