Visitor

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3 Messages

Tuesday, January 27th, 2026 4:03 PM

deleted email appears twice in the trash box

When I receive a message in my Xfinity IN BOX, then deleted it, it has started to appear TWICE in the TRASH MAIL box. Can anyone tell me why this is happening? I often check the trash box for accidentally deleted emails and have to go through emails individually. Checking double the emails take time. Thank you in advance.

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Expert

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116.3K Messages

1 month ago

Concern moved here to the E-mail help section for assistance. 

Official Employee

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2.2K Messages

1 month ago

Hi there and welcome to Comcast. Thank you so  much for reaching out to us regarding your email concerns. Are you  experiencing this with all email or certain emails you delete?

Visitor

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3 Messages

1 month ago

Thank you for replying. I experience this with most of my deleted messages. Any 'SENT' messages do not duplicate in the trash bin. If there isn't a quick fix, it's honestly no big deal. It's just occasionally I have to search through my deleted folder for stuff. Thank you!

Official Employee

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1.9K Messages

I can see how that would cause some trouble, user_hb9mdk when you need to search through twice the number of emails when making sure you didn't miss anything important. Do you only use the Xfinity inbox for your email or do you use a third party email client as well? I have never heard of this happening before, but it seems like something that could be easily overlooked considering it's already in the trash folder. 

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Visitor

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3 Messages

I just use Xfinity - but it's OK. I'll deal with it. Thank you for replying.

Official Employee

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2.8K Messages

Thank you for reaching out to the community about this, @user_hb9mdk. While I haven't heard about this specific peculiarity before, it's possible someone out there will be able to chime in. Right now, all of my messages (the ones that do not go to spam, anyway) are auto-forwarded to my primary email address. I'm wondering if there is a setting that is causing your messages to auto-duplicate the same way when you try to delete them. You might want to try going through your settings to see if anything in there looks out of place.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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