Thank you for reaching out to us here @dano798. There are options to set up email filters to remove any unwanted addresses on your account.
Create an Email Filter
Sign in to Xfinity Email using your Xfinity ID and password.
Click the Gear icon on the top-right of the navigation bar, then click Email Settings.
Select Filter Rules under Mail, and then select Add new rule.
Enter a name for the filter in the Rule name field.
Click Add condition to choose the criteria you want to filter.
Click Contains to select the parameters of the filter. Check that the logic used is correct.
Fill in the word or phrase you want to filter.
Under Actions, click Add action. Choose what you want to happen to the applicable email(s).
Depending on the selection, continue to fill out the actions you want to apply to the filtered email.
A single filter can have multiple conditions and actions for how a message will be classified. Be sure that the logic is consistent for the outcome you want, and that the conditions and actions do not contradict.
Click the trash icon to delete a filter Condition or Action.
Click Save to save your filter.
Back at the Mail Filter Rules page, you can also choose Edit to modify the filter rules or Disable to turn off the filter. Click the trash icon to delete the filter.
Again
Expert
•
32K Messages
2 years ago
@dano798
Is this an unknown secondary email address or an address that is in your address book?
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XfinityJohnG
Official Employee
•
1.9K Messages
2 years ago
Thank you for reaching out to us here @dano798. There are options to set up email filters to remove any unwanted addresses on your account.
Create an Email Filter
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0