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user_xj6jq8
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Visitor

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1 Message

10/05/2026 4:49 PM

Dear Xfinity Customer Service,

Hello, I recently ordered Xfinity Internet, and the equipment was marked as delivered. However, the delivery photo shows a location that I do not recognize, and it is not my apartment.

I checked my order information and my shipping address is correct. I have not received the equipment.

Could you please investigate where the package was delivered and help me get the equipment delivered to my correct address? If the package cannot be located, could you please send me a replacement?

Thank you for your help.

Question

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Updated 

33 minutes ago

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XfinityJosephA

Official Employee

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2.5K Messages

7 hours ago

Our team can help you @user_xj6jq8 thanks for the post. Please send us a direct message that includes your name and service address, so we can work to resolve this concern with the account and equipment. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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Latoque

Expert

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30K Messages

33 minutes ago

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