U

Visitor

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1 Message

Wed, Aug 17, 2022 3:15 PM

Data Breach

What is Xfinity doing about the latest data breach? The unique, non-Comcast/Xfinity email address that I only use for Comcast billing was compromised, but I have not received ANY communications from Comcast regarding this data breach. Over the last few days, I have received on this unique email address phishing emails with attachments (that I would not open) and/or phone numbers for technical support (that I would not call). These emails are all addressed to a unique email account set up specifically for Comcast/xfinity billing so there is no confusion as to where the hackers obtained the address. As a Comcast stockholder, I'm concerned that Comcast has not informed impacted customers about this data breach.

Official Employee

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290 Messages

4 months ago

@user_e9d421 

 

Report phishing emails sent to or from a https://comca.st/3PCW19g email account. Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to https://comca.st/3PziKmL with the subject line "Phishing email." As far as any data breach no information has yet been supplied to the Xfinity agents as of yet

Visitor

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1 Message

2 months ago

Same thing just occurred to me. Unique address only used for xfinity. Multiple phishing emails in the last few days. No notification from xfinity/Comcast. 

Again

Expert

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28.2K Messages

@user_023e54​ 

Use the link provided in the post above yours to report it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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