customer service problem

As in previous years, we called in early September to have our internet service , at a summer rental cottage,  placed on Seasonal Hold, beginning Oct. 1.  Customer svs.    person said order was done.  In Oct., our bill was for full svs.!  We called cust svs back, and the rep apologized, said all was corrected, and we would be reimbursed.  Today, we arrived at the summer cottage and no internet!!  Cust Svs had turned off internet completely instead of putting on seasonal hold!  We called and Cust. Svs. rep said they would turn internet back on, but it would take 4 hours.  After over 4 hours, we still had no internet.  Called again!!  This time Cust. Svs. rep said it could not be turned on because our acct was on seasonal hold.  So, we said take it off seasonal hold, and rep said we should have internet after midnight????

I hope this comment will be forwarded to the Xfinity management and when this is resolved, we will have to find a new internet service.  Hours have been wasted on this situation