Custom email folders not visible (Support is a Nightmare)

This issue has been dragging on since last week and for whatever reasons Support (thru the Xfinity app) doesn't understand the issue and can't effectively get it resolved.

Last week I reported that my custom email folders were "missing".  I contacted a support representative through the Xfinity app on my phone.  I was told it would take about 2 hours to have them restored but I was assured everything would be ok.  At some point later I logged in and it appeared that the custom folders were properly restored to view.

Over the weekend I logged in and they were missing again, I contacted a support person thru Xfinity app and was told someone would call me back, they did but immediately after I explained the the problem the call was abruptly disconnected.  I waited to see whether the person would have the common sense to call back but I think we know how this tale ends, they did not call back.

Later I contacted a support rep (this is now the third time) and was told they would restore them and I would need to wait 2 hours, 2 hours later there is a folder under the "My Folders" section of the email client with a folder named restore_06-08-2026 04:06:28PM, this does not include my missing folders, it appears to be emails from my trash.  I could tell from the communication she didn't understand the issue but I gave her a chance.

Can anyone from Xfinity tell me how to fix this and keep it fixed?  Strangely, using my phone I can see 2 of the custom folders (but not all), using the Xfinity email client from the Internet also see 2 folders but not from the group that was missing.  I know they exist this just becomes a matter of viewing.  Any help would be welcome!  I am not on the Yahoo conversion in case you are curious about that.