Visitor
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5 Messages
Create additional email address
Additional email address why is it so hard to be able to create for family members? Went to the link to invite but it requires email address to invite. This is so frustrating
Visitor
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5 Messages
Additional email address why is it so hard to be able to create for family members? Went to the link to invite but it requires email address to invite. This is so frustrating
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Try creating the new user as a Viewer, instead of the other two user types.
Note that you need to be logged in as the Primary user to do this.
After the new user account is created, you'll need to log in to https://connect.xfinity.com/ and accept the terms to complete the email account creation.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityChristy
Official Employee
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1.9K Messages
2 years ago
@user_0a9c71 Thank you for reaching out via our Xfinity Forums and I hope your week has started off well. I see Bruce suggested a solution to creating an extra address. Have you have a chance to give that a try?
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