Frequent Visitor
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9 Messages
Create a new email address
I'm trying to create a separate email address on my account. When I try to add a new user, it will not let me because my phone number is already to my account. Same with my email address. I need another address or the ability to rename another old address. I've tried several times but it is not allowing me to do it. Thanks
Latoque
Expert
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29.6K Messages
5 years ago
These are security features to protect your account. You cannot use the same phone number or recovery email address for more than one account associated with the same service address. So if you don't have another phone number available, you can use a non-Comcast email address instead. Do you have a Yahoo, MSN, Gmail or other account?
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tlatham2
Frequent Visitor
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9 Messages
5 years ago
Thanks for the reply, I will try it after I move.
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ttreacy
New Poster
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1 Message
4 years ago
Hoping you're still around. I have created a new user, but there doesn't seem to be an associated email created with is, as there was in the past. What am I missing?
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Latoque
Expert
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29.6K Messages
4 years ago
Do you mean a recovery email? Or do you mean the actual Comcast email address for the new user? If the latter, the user ID IS the email address. It is that portion of the address to the left of the @ symbol.
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