New Poster
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3 Messages
Continual errors trying to use third party apps with this Frankenstein situation between Xfinity and Yahoo
Your forced Comcast.net → Yahoo Mail migration has turned my inbox into a 17,000‑email dumpster fire. I’ve wasted hours trying to clean it using Yahoo‑compatible tools like Clean Email, only to get `NO [AUTHENTICATIONFAILED]` errors despite using a fresh Yahoo app password and the correct `imap.mail.yahoo.com:993` settings. On top of that, connect.xfinity.com spits back “A required service is temporarily unavailable (SRV‑0001),” so I can’t even access my settings to toggle third‑party access. This is unacceptable. I’m a business owner who needs my email to work—not be a daily headache. Fix this now:
1. Resolve whatever backend [Edited: "Language"] is causing SRV‑0001 and blocking IMAP/app‑password access on my migrated Comcast.net account.
2. Confirm third‑party email programs are enabled for my address.
3. Send me clear, working instructions for inbox‑cleanup apps with a Comcast‑on‑Yahoo mailbox.
I didn’t sign up for this migration, and I expect my email to function as well as it did before—or better. Do not make me escalate this further.
XfinityAmandaB
Official Employee
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2.9K Messages
3 days ago
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EG
Expert
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116K Messages
3 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Again
Expert
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33.5K Messages
2 days ago
@tucsonblonde
I'm sorry that you're having so many problems accessing your @comcast.net email. @XfinityAmandaB is correct in that once you've migrated to Yahoo! Mail there isn't a lot of troubleshooting we can do for you. If you were using a third party email app before migrating, and were getting your email fine, then there is probably something else going on.
However, I wanted to also mention that residential email was never meant for business email. If you were a business customer, then you should be posting there.
But, to save you some headaches I want to let you know about Google Workspace. A small business account doesn't cost much per month/year and you get quite a bit for your buck.
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tucsonblonde
New Poster
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3 Messages
2 days ago
I'm sorry, I misspoke about which account i was talking about, This is a personal account, not a business account that I've had with Xfinity for decades, and also how many emails I'm dealing with, which is closer to 70K, Not 17 K, it took the account awhile to catch up to the count. I thought I had cleaned it out a long time ago, but i evidently didn't check to remove from server also, so while I thought I had it under control from the interface, it was piling up for years. This ginormous email box that had accumulated over on Xfinity servers that got migrated over to Yahoo and is what I am trying to clean up now and running into problems with ALL third party apps that can help me get through this many emails. Clean Email, Mailstrom, CleanFox...they simply wont allow the this address. Other accounts not part of this, link right up, but none of them will support however it was that Xfinity and Yahoo chose to set this up. The cause of the issue is the unholy mash up of Xfinity email with a yahoo address. Since they are looking at Yahoo servers and an Xfinity address, they wont connect the account. But no worries, I have accepted that I can't fix this on either site since you can't or won't fix this and its time to just delete the whole thing. I am done with this mess, I've spent hours trying to get this fixed, You tell me to go to Yahoo and Yahoo says it must be some sitting in Xfinity. I didn't ask for this migration, or the headaches it has resulted in. I've migrated it to thunderbird, and simply deleting my whole account so I don't have to deal with with either incompetent company again. will it be a huge [Edited: "Language"] to change my email address everywhere, but its better than dealing with this.
(edited)
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