tucsonblonde's profile

New Poster

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2 Messages

Friday, February 13th, 2026 3:15 AM

Continual errors trying to use third party apps with this Frankenstein situation between Xfinity and Yahoo

Your forced Comcast.net → Yahoo Mail migration has turned my inbox into a 17,000‑email dumpster fire. I’ve wasted hours trying to clean it using Yahoo‑compatible tools like Clean Email, only to get `NO [AUTHENTICATIONFAILED]` errors despite using a fresh Yahoo app password and the correct `imap.mail.yahoo.com:993` settings. On top of that, connect.xfinity.com spits back “A required service is temporarily unavailable (SRV‑0001),” so I can’t even access my settings to toggle third‑party access. This is unacceptable. I’m a business owner who needs my email to work—not be a daily headache. Fix this now:
1. Resolve whatever backend [Edited: "Language"] is causing SRV‑0001 and blocking IMAP/app‑password access on my migrated Comcast.net account.
2. Confirm third‑party email programs are enabled for my address.
3. Send me clear, working instructions for inbox‑cleanup apps with a Comcast‑on‑Yahoo mailbox.  
I didn’t sign up for this migration, and I expect my email to function as well as it did before—or better. Do not make me escalate this further.

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Official Employee

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2.9K Messages

13 hours ago

 

tucsonblonde Thank you so much for stopping in for help with the issues you are running into after transitioning to a Yahoo email box. The transition is not required at all and is optional. If you did not accept the terms and conditions for the transition/migration, we would still have provided access to your Xfinity email. That may change in the future, but at this time it is optional. You can confirm that our FAQ page also addresses your 3rd party email concerns. That does sound frustrating, and we would love to be of assistance; however, once you have transitioned over, we will no longer have access to support your email issues. I can tell you that you would no longer need access to any Xfinity email settings once you have accepted the Yahoo terms and conditions; all 3rd party settings would be updated using your Yahoo account. 

 

Expert

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116K Messages

3 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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