Visitor
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2 Messages
Constantly have to reset password
For the past few months, I have been repeatedly forced to reset my Xfinity password as a result of a 'security review'. It is terribly frustrating. I have spoken to support/security team at least 3 times and been assured it is fixed but it continues to happen! In fact, the last time I was told I would get a call back from an 'advanced security team' and given a ticket number which I presume is fake, as I never got the call back. That is unacceptable, as is my being forced to reset my password 4 times in the past 1.5 weeks!
I have seen other posts on this forum and several people chiming in that they have this problem also, but I don't see any solutions offered.
I have been a loyal customer for over 20 years, but I can't get any help from Xfinity for this terribly annoying/frustrating/aggravating/disruptive problem. It may be enough to finally make me change providers.
Please Help!
CCLuis
Problem Solver
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493 Messages
3 years ago
Greetings, @user_56428c. I apologize for the experience that you've had with this ongoing email security issue. It would be my pleasure to review your account with you in order to see if I can get you an update on where we stand with this. Please send our team a direct message with your full name and full address so that we can assist you further.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCTravis
Problem Solver
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546 Messages
3 years ago
@user_56428c
Forced password resets are usually caused by our backend system trying to protect your account. Please reach out to our Customer Security Assurance(CSA) organization. CSA was established to ensure a safe and secure online experience for Comcast customers. Their website is here
https://comca.st/3IrxsKI
They can be reached by phone @ 1-888-565-4329, 8:00am - 12:00am EST, 7 days a week.
I look forward to assisting you in DM. Thanks!
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
After you sign in please be sure to check all email settings. Looks like the system is detecting an active email forwarding that is synonymous with abusive activity (unauthorized email forwarding) and is forcing a password reset and securing of the account until the forwarding and any other possible email filters are removed. Do you by chance use hotmail.com for emails and are actively forwarding all your emails to it?
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