Constant Password Reset
My 85 year old mother cannot get into her Comcast email without having to reset her password. i have called on her behalf numerous times. I am SICK and TIRED of the representative telling me this is not a problem. Sometimes after speaking with a rep, the reset will work for 24 to 48 hours, then we are back to the same reset message. One rep said it was the two step verification. I set up a gmail acct for her (thought her eyes would glaze over). 48 hours later, problem back. We need this fixed. I am reading that this is a common problem. All the fixes seem to require a prviate message.