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Jgbr28
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2 Messages

Sunday, April 27th, 2025 5:19 PM

Constant Email Issues

I’m not sure if this is an Apple Issue or Xfinity. I have been in contact with Apple and they seem to think it’s Xfinity. 
I use my Xfinity email on my iPhone Mail app. At least once a week I am receiving an email to reset my password. As soon as I receive this email, I begin receiving a notification that I can no longer receive emails because my IMAP password is incorrect. I reset my password and can login from safari.. I reenter the password in my settings app on my iPhone. But in the mail app it still says I am entering the incorrect IMAP password and cannot send or receive emails. This is happening at least once a week. Why am I having to reset my password so much.. I need a resolution please. 

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Updated 

9 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

9 days ago

Jgbr28 instead of attempting to update the password, you would need to manually remove the account from the settings window, and then re-add it into the settings panel. Just updating the password does not override the previously stored cache data in the device. 

(edited)

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Jgbr28

Visitor

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2 Messages

Thank you for the response, I’ve done that and it tells me comcast is unavailable or that it cannot add the account back it also deletes all the data and saved emails from my iPhone. 

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9 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

Jgbr28 The password that you set up might not be meeting complexity standards. Can you please attempt to reset the password again? It needs to be a password that is between eight (minimum) and 128 characters. Use the entire keyboard: Combine numbers, letters (upper and lowercase), and symbols to create a unique, secure password. The email system is working solid, with no impacts to access. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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EG

Expert

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110.2K Messages

9 days ago

Concern moved here to the Customer Service help section. 

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