Visitor
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2 Messages
Connection Refused Please Help!
I am receiving following reply via Undelivered Mail, only with Comcast. Some of the messages sent are going to SPAM. please advise how to correct this. thank you in advance. I have not included email addresses for privacy purposes.
This is the mail system at host gateway26.websitewelcome.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
< [Edited: "Personal Information"]>: connect to mx1a1.comcast.net[XX.103.145.165]:25:
Connection refused
Reporting-MTA: dns; gateway26.websitewelcome.com
X-Postfix-Queue-ID: 43C40400D2AA7
X-Postfix-Sender: rfc822; [Edited: "Personal Information"]
Arrival-Date: Tue, 23 Nov 2021 09:42:09 -0600 (CST)
Final-Recipient: rfc822; [Edited: "Personal Information"]
Original-Recipient: rfc822; [Edited: "Personal Information"]
Action: failed
Status: 4.4.1
Diagnostic-Code: X-Postfix; connect to mx1a1.comcast.net[XX.103.145.165]:25:
Connection refused
CCZachary1
Problem Solver
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672 Messages
4 years ago
@user_2df037 thank you for reaching out and for bringing this to our attention. Were you able to email this address before? Have you tried sending an email through a third party provider?
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XfinityCSAEmail
Official Employee
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1K Messages
4 years ago
@user_2df037
Good Morning,
Can you please clarify on what exactly your domain is that you are sending from? Review of the host gateway26.websitewelcome.com, its shared by over 100 different domains/companies. Our logs indicate a current rate limiting in place due to a large volume of emails received from what is likely the shared cloud hosting service where the emails are either marked as spam by our users, is sent to a non-existing email within our domain, does not have valid PTR records, attempting to send too many emails in a single session or is attempting to send to too many recipients in a single email.
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