hexexpert's profile

New Poster

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10 Messages

Tue, May 3, 2022 10:54 PM

connection has timed out - email from Samsung phone

Samsung Galaxy S10 default web browser used for years to read Comcast emails.
Started getting connection has timed out errors a few/several weeks ago.  Could

not get it working no matter how many timed I "retried".
Also, noticed accessing email using Google Chrome "on my desktop" also started

to occasionally return the timeout error but would get through on the "retry".
Again, on the phone it now always times out and never gets through.

Given that both problems on a separate android phone and MSFT windows workstation started recently I'd be surprised if they weren't related and something on xfinity's side has changed.  Has the network responsiveness on the comcast side simple slowed a bit such that my phone always times out and my workstation about 25% of the time times outs?

I did just discover today that if I don't use the default browser for the phone(Samsung Internet) and use Chrome on the phone I was able to use email on the phone.  Yes, it is
a work around but why has this started happening to the service I've used for years?

Accepted Solution

Official Employee

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260 Messages

2 m ago

@hexexpert Good evening! Thank you for reaching out to our Community Forums Team for assistance with accessing your email on your devices. I know how important it is to be able to access your email; especially when we rely on communication for such these days. I'm happy to help you get in the right direction today. Let's start with your windows desktop! Can you please tell me what version of windows we are working with? 

New Poster

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10 Messages

@XfinityKassie​ Somehow just before your reply showed up the problem went away and now I can read mail from my phone we 0 failures.  Also, from my Windows 10 desktop I haven't seen any random failures for several days.  I'm marking this as resolved.

Official Employee

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260 Messages

@hexexpert Yay! That is great news this evening! I'm glad to hear it's working for you now. If the problem should arise again, please feel free to let us know so we can look into the issue closer for you. We are here around the clock to support you in any way we can. I hope you have a fantastic weekend! 

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