tannerjohn's profile

Regular Visitor

 • 

3 Messages

Mon, Nov 16, 2020 11:00 AM

Company eMails are Going to Spam Folder for Comcast

Comcast,

 

We are currently expierencing an issue where our companys emails are going to the spam folder for comcast.net reciepients. Messages are passing SPF, DKIM & DMARC, but still going to comcast junk folder. Please reply asap & I can provide additonal information, thanks.

 

 

Responses

New Poster

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3 Messages

7 m ago

what is the fix?

Latoque

Expert

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28.8K Messages

7 m ago


@ktiede wrote:

what is the fix?


Try putting the sender's email address in the address book.  See here-----------

 

Address Book Exemption

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

7 m ago

Called Comcast Security, but unfortunately the representative did not fully understand the issue we are facing, our company sending mail servers are not being black listed. We need to speak to an actual Comcast messaging engineer in order to get this resolved, please advice, thanks!

Regular Visitor

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3 Messages

7 m ago

Do you have any suggestions on how we can work with the Comcast messaging team? I contacted them a 2nd time today & 1st level support passed me to 2nd level support who then passed me to 3rd level support. 3rd level support dumped me back into the beginning call queue, very frustrating! I represent a large corporation & experiencing how difficult Security support has been to resolve an email issue does not paint Comcast in the best light. Any guidance you could provide would be very helpful, thank you! 

Latoque

Expert

 • 

28.8K Messages

7 m ago

I am going to escalate this to the forum admins for follow-up.  You should see a response here in this thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

7 m ago

Greetings! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issue you are having with your company emails going into your customer's spam folder. I would like to have a look at this and see what we can do for you. Can you please send a PM with your first and last name so we may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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