Visitor

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3 Messages

11/06/2025 9:30 PM

comcast.net

why can i not access my comcast.net email

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Visitor

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1 Message

1 month ago

Unable to access my email!

Expert

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35K Messages

@user_sdh7bf​

Unable to access my email!

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail?
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

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Visitor

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1 Message

29 days ago

I am not able to retrieve my comcast.net email in yahoo.

Expert

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35K Messages

@user_44ddpz​

I am not able to retrieve my comcast.net email in yahoo.

Have you migrated to Yahoo! Mail by invitation?  Did you accept their Terms of Service and Privacy Policy?

What error[s] are you getting?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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3.8K Messages

 

Thanks for your comment, user_44ddpz. I see @Again asked some questions to start with. Can you answer those questions for us? 
 
Thanks for your support, Again! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

12 days ago

I cannot locate the icon I clicked on to access my Xfinity E-mail. I didn't need to put in a username or password or type in my e-mail address. How can I get into my 

Visitor

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2 Messages

12 days ago

why can I not access my e-mail account? please give me a web site address that I can click on to get into my xfinity 3-mail address.

Expert

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35K Messages

@user_crqfz0​

why can I not access my e-mail account? please give me a web site address that I can click on to get into my xfinity 3-mail address.

https://connect.xfinity.com/appsuite     <----- try here if you have not transitioned to Yahoo! Mail

https://mail.yahoo.com  <----- try here if you have transitioned to Yahoo! Mail.  You would need to log in with the @comcast.net credentials you set up when you transitioned.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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4.7K Messages

@user_crqfz0 Did the information from @Again assist you with locating and accessing your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

1 Message

6 days ago

I cannot log into my email.  please help.  Tried updating but nothing ?????

Expert

 • 

35K Messages

@user_rf8nx6​

I cannot log into my email.  please help.  Tried updating but nothing ?????

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

 • 

3.2K Messages

Thank you for reaching out to us here. If you are still having issues with the email we will be happy to assist you from here. The questions that @Again asked would be the information we need to proceed from our end.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

3 Messages

2 days ago

cant access my email

Expert

 • 

35K Messages

@user_gnqvgi​

cant access my email

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

 • 

2 Messages

I updated to yahoo mail and everything was great. Then for what ever reason I couldn't get to my regular comcast format for my email. Now I have yahoo format which I hate and do not have a clue why. When I sign into yahoo under my comcast email, I get the yahoo format. I want my comcast email format back.

Expert

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35K Messages

@user_q366mv​

I updated to yahoo mail and everything was great. Then for what ever reason I couldn't get to my regular comcast format for my email. Now I have yahoo format which I hate and do not have a clue why. When I sign into yahoo under my comcast email, I get the yahoo format. I want my comcast email format back.

I haven't migrated yet, so I really can't help too much, but I think there is a way to choose how you view your mail.  Check the settings on the side [not looking at my non-comcast yahoo account].

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

 • 

1 Message

2 days ago

just registered on this computer

Expert

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35K Messages

@user_479abe​

just registered on this computer

Are you having a problem with your email?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

 • 

3 Messages

5 hours ago

cant get online to my [Edited: "Personal Information"]

(edited)

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