Visitor

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3 Messages

11/06/2025 9:30 PM

comcast.net

why can i not access my comcast.net email

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Visitor

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1 Message

1 month ago

Unable to access my email!

Expert

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34.9K Messages

@user_sdh7bf

Unable to access my email!

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail?
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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1 Message

23 days ago

I am not able to retrieve my comcast.net email in yahoo.

Expert

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34.9K Messages

@user_44ddpz

I am not able to retrieve my comcast.net email in yahoo.

Have you migrated to Yahoo! Mail by invitation?  Did you accept their Terms of Service and Privacy Policy?

What error[s] are you getting?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

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3.8K Messages

 

Thanks for your comment, user_44ddpz. I see @Again asked some questions to start with. Can you answer those questions for us? 
 
Thanks for your support, Again! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

6 days ago

I cannot locate the icon I clicked on to access my Xfinity E-mail. I didn't need to put in a username or password or type in my e-mail address. How can I get into my 

Visitor

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2 Messages

6 days ago

why can I not access my e-mail account? please give me a web site address that I can click on to get into my xfinity 3-mail address.

Expert

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34.9K Messages

@user_crqfz0

why can I not access my e-mail account? please give me a web site address that I can click on to get into my xfinity 3-mail address.

https://connect.xfinity.com/appsuite     <----- try here if you have not transitioned to Yahoo! Mail

https://mail.yahoo.com  <----- try here if you have transitioned to Yahoo! Mail.  You would need to log in with the @comcast.net credentials you set up when you transitioned.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

 • 

4.7K Messages

@user_crqfz0 Did the information from @Again assist you with locating and accessing your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

1 Message

5 hours ago

I cannot log into my email.  please help.  Tried updating but nothing ?????

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