How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Can you sign in here?------------------
Try clearing your cookies and cache, then sign out of your account. Close your browser and then restart your computer. Then start a new session.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @user_w6umck are you still having your email issues?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
sign in to e-mail account, just say loading and will not open
Clear your cookies and cache
Sign out of your account
Close your browser
Then restart it for a new session
If that doesn't work, post back here.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Latoque
Expert
•
29.9K Messages
6 days ago
@combs87
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Can you sign in here?------------------
https://connect.xfinity.com/appsuite/
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user_w6umck
Visitor
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1 Message
5 days ago
I'm getting:
400 Bad Request
3
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russellk42
Visitor
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1 Message
4 days ago
sign in to e-mail account, just say loading and will not open
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user_q6gavd
Visitor
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1 Message
1 day ago
I am not computer savvy and can't log into my email. How do I do that?
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user_5ea197
Visitor
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1 Message
1 day ago
Stopped receiving mail
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user_d35e98
Visitor
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1 Message
4 hours ago
Why is it so difficult to get my emails?????
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