If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
Hello @user_g49bos, thank you for your comment. @Latoque asked some great questions below. When you have a moment, could you please provide more details for us? Thank you @Latoque
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How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
user_yfkejn
Visitor
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1 Message
6 days ago
I am having trouble with things going to junk mail.
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Latoque
Expert
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29.9K Messages
4 days ago
@user_yfkejn
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
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user_g49bos
Visitor
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1 Message
2 days ago
why can i not access my comcast.net email
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Latoque
Expert
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29.9K Messages
2 days ago
@user_g49bos
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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0