user_1d017u if we can help with an Xfinity related issue please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @klchar did @Again suggest work to help you access your mail?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_1d017u it's Google Chrome or just Chrome. Google is the website [google.com] and Chrome is the browser. 😉
@Nlw2you posted your email address in public leaving you open to a great deal of spam. Never post any personal identifying information in public because it can be "harvested" and used in a lot of nefarious ways.
Hello 5123! Thanks for sharing the trouble you are having with accessing your email in the app as well. I'm sorry that you are having trouble. Email is a great way to communicate, so it's necessary to make sure we have full access to our inboxes. You mentioned the Xfinity app for reviewing your email. Xfinity app is great for managing your account and network devices, however it does not support accessing your email in the app. You would have to use a third party email client or our website like @Again shared above https://connect.xfinity.com/appsuite@Latoque offered a great option as well with clearing the cache and history on the browser to see if that helps. Are you still unable to access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
after entering my email it refuses to recognize my password. When I attempt to change password it sends an email to my account which I cannot access.
So, you used your @comcast.net email address as your backup address?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
You need to supply more details for both your posts.
What happens when you try to reset your password?
Your inability to read your email, does that have something to do with resetting your password?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_1d017u
Visitor
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1 Message
5 days ago
why can i not get into my email on google
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klchar
Visitor
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1 Message
5 days ago
Amen....I feel exactly the same way. Sometimes I accidentally get it, but can't remember how I did it!
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Again
Expert
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33.7K Messages
5 days ago
Using any browser:
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5123
Visitor
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1 Message
4 days ago
I have Xfinity app to open my emails but when I tried to open it it never showed me my emails it just throws three dots going across the screen
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Latoque
Expert
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29.9K Messages
2 days ago
@5123
Did you try clearing your browser's cache and history? Or, try with a different browser?
(edited)
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user_xp99kb
Visitor
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1 Message
2 days ago
after entering my email it refuses to recognize my password. When I attempt to change password it sends an email to my account which I cannot access.
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addodjan
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2 Messages
1 day ago
Why can't I reset my password
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crlord
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1 Message
2 hours ago
I cannot access my email account
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