I have been paying for Comcast since May 1, 2025. Why can't I access my Comcast email ([Edited: "Personal Information"])?
How are you accessing your email? at the website or using a third party email app? Are you getting any errors? If so, what are they? Have you migrated to Yahoo yet? If so, you need to go to mail.yahoo.com and log in with your @comcast.net credentials.
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it keeps sending me a yahoo site which i do not want
Comcast email is migrating to Yahoo! Mail. If you want to keep your comcast.net email you will have to transfer to Yahoo! Mail, otherwise you will eventually lose your comcast.net email address. When you migrate to yahoo you will keep your @comcast.net email address.
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Hey there user_4ma3pa as @Again mentioned, since Comcast email is being migrated to Yahoo, it will direct you to Yahoo. You will need to complete the steps as directed in order for your Comcast email to remain active, under the Yahoo platform. Please let us know if you require any assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_8nlnt6 Thanks for reaching out with your email access issue. Are you trying to access through our app, website, or a third party app like Outlook that is having problems accessing the email? Do you get any error messages that can help us determine what the cause is as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you're talking about adding another @comcast.net account, Comcast stopped providing that in June 2025. And right now we're in a transition to move existing email accounts to Yahoo! Mail; your @comcast.net email will remain the same, you'll just log in at yahoo.com.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @user_vvipqv, thank you for taking the time to leave a post. Could you share a bit more detail about what you’re trying to accomplish? That will help me better understand and assist you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_oplgbz
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1 Message
21 days ago
I have been paying for Comcast since May 1, 2025. Why can't I access my Comcast email ([Edited: "Personal Information"])?
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user_4ma3pa
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1 Message
19 days ago
it keeps sending me a yahoo site which i do not want
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user_8nlnt6
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1 Message
18 days ago
I cannot access my Comcast's emails
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user_vvipqv
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1 Message
13 days ago
Where will I find *add Mail Account*
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user_bfmqiq
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1 Message
5 hours ago
Help! I can't access my comcast.net email!
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