Visitor

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2 Messages

Thursday, November 6th, 2025 9:30 PM

comcast.net

why can i not access my comcast.net email

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Visitor

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1 Message

7 days ago

I have been paying for Comcast since May 1, 2025. Why can't I  access my Comcast email ([Edited: "Personal Information"])?

(edited)

Expert

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33.3K Messages

@user_oplgbz

I have been paying for Comcast since May 1, 2025. Why can't I  access my Comcast email ([Edited: "Personal Information"])?

How are you accessing your email? at the website or using a third party email app?  Are you getting any errors?  If so, what are they?  Have you migrated to Yahoo yet?  If so, you need to go to mail.yahoo.com and log in with your @comcast.net credentials.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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1 Message

5 days ago

it keeps sending me a yahoo site which i do not want

Visitor

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1 Message

4 days ago

I cannot access my Comcast's emails 

Expert

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33.3K Messages

@user_8nlnt6

I cannot access my Comcast's emails 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.9K Messages

 

user_8nlnt6 Thanks for reaching out with your email access issue. Are you trying to access through our app, website, or a third party app like Outlook that is having problems accessing the email? Do you get any error messages that can help us determine what the cause is as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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