Hello, @user_htivjb! Thanks for taking the time out of your day to reach out. Your Xfinity ID password is also your Xfinity email password. This link shows how to reset your password, https://www.xfinity.com/support/articles/changing-or-resetting-your-password. You also can sign in with your Xfinity ID at the email login page, https://connect.xfinity.com. On the page where you enter your password, there is a purple button that shows "Forgot Password?" where you can also reset it. Please let us know if you are able to get that updated or have additional concerns.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_84ios6 thank you so much for taking the time to reach us here via our Xfinity Forums, and for adding your voice to the conversation! Is the information you're referring to displayed via your My Account page or on the Xfinity App? Did you recently change addresses?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_svr2p6 Thank you for reaching out. That’s definitely frustrating especially if you’ve relied on your comcast.net email for a long time and suddenly can’t access it. Since it's been a few days since you last posted, are you able to access your email?-Richard
I have moved from [Edited: "Personal Information"]to [Edited: "Personal Information"]. When I to try open emails on my phone, the majority of my emails I cannot receive. I get a scrolling bar at the top. Sometimes the email will open in about 15-20 minutes. I have Wi-Fi with Endeavor Cloverdale IN. I am a disabled veteran have tried to reset my password with them, and they will send a reset code but the issue is that they would send a reset code with a time limit of 5 minutes to respond. Not always will the email open (sometimes) in about 20 minutes which the VA only gives me 5 minutes to send the code. Please help me fit my problem. My phone is [Edited: "Personal Information"].
Hello, @user_dhkmig besides using Comcast email do you no longer have services with us? Are you going directly to https://connect.xfinity.com to access your mail or a third party like Gmail or Outlook?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please give us more information so that we might find out why?
How are you accessing your email? through webmail or a third party app?
Are you getting any error messages, and if so, what are they?
If you are using a third party email app, are you able to sign in to webmail?
If you are using a third party email app, when was the last time you signed in to webmail?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello wmhuff1! Thanks for reaching out to us on our Xfinity Forums for help with accessing your email. I'm sorry for the trouble. Our expert @Again asked excellent questions to help us figure out what is causing the issue for us. Are you still having trouble with signing in? Do you receive an error message when you try to log in at xfinity.com?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Latoque
Expert
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29.8K Messages
1 month ago
@user_svr2p6
Exactly what happens when you try to sign into the account? How are you trying to access it?
2
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user_w1d0f1
Visitor
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1 Message
1 month ago
No recent emails? Only old ones
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user_84ios6
Visitor
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1 Message
1 month ago
All information is wrong! My old address and
phone number! Please change to current address. Or allow me to change information,
1
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XfinityRichard
Official Employee
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2.7K Messages
1 month ago
Hi there, @user_svr2p6 Thank you for reaching out. That’s definitely frustrating especially if you’ve relied on your comcast.net email for a long time and suddenly can’t access it. Since it's been a few days since you last posted, are you able to access your email?-Richard
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user_dhkmig
Visitor
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1 Message
28 days ago
I have moved from [Edited: "Personal Information"]to [Edited: "Personal Information"]. When I to try open emails on my phone, the majority of my emails I cannot receive. I get a scrolling bar at the top. Sometimes the email will open in about 15-20 minutes. I have Wi-Fi with Endeavor Cloverdale IN. I am a disabled veteran have tried to reset my password with them, and they will send a reset code but the issue is that they would send a reset code with a time limit of 5 minutes to respond. Not always will the email open (sometimes) in about 20 minutes which the VA only gives me 5 minutes to send the code. Please help me fit my problem. My phone is [Edited: "Personal Information"].
(edited)
1
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wmhuff1
Visitor
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1 Message
6 days ago
why can i not sign into my comcast email
2
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user_0rhhd2
Visitor
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1 Message
1 day ago
Tell me how to log on to my Comcast.net email account!
1
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user_j6f6a4
Visitor
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1 Message
5 hours ago
Why can't I not log in to my email?
1
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