6 Messages
Comcast.net emails will not load while on Wifi with IPhone
Four days ago, our Comcast.net emails stopped loading while on Wi-Fi via IPhone when clicking the MAIL icon on the task bar of the IPhone. I can however access our emails via the Xfinity website on the IPhone & laptop using Wi-Fi, but nobody wants to go through that just to check emails. If I turn Wi-fi off the emails load no problem using the MAIL icon. I've called my internet provider (Spectrum) and Apple with no resolution. I've tried to get advanced support from Xfinity and cannot get anyone to answer the phone. Apple rep said he read a note in their files that someone had a Hard Password Reset performed and that may solve the issue. No idea why only our Comcast.net emails won't load but Outlook and GMail emails load just fine on Wifi.
user_nw9frz
1 Message
5 months ago
I'm having the same issue. Is this a comcast email server problem?
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EG
Expert
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107K Messages
5 months ago
The concerns are not "Community Center" help related. Topic moved here to the proper help section for assistance.
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XfinitySheila
Official Employee
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785 Messages
5 months ago
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user_0auenh
1 Message
5 months ago
I am having the same problem! stopped being able to receive and send emails on my iPhone this past Sunday but I still get them on home computer. Ironically, I have an xfinity tab open through which I CAN read my emails on my iPhone. I’m not tech savvy enough to resolve this. LMK what you find out.
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user_dsrov4
1 Message
5 months ago
I having the exact same problem using Spectrum WiFi. Email downloads done on my iPhone 15 pro max when WiFi is turned off, not with WiFi enabled. I have done a hard reset of my password, I have done a reset of my phone, and have deleted and readdded my Comcast email
account under mail in my iPhone. In order for that to work I had to do it with WiFi turned off also.
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tuxedocats
Visitor
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6 Messages
5 months ago
same problem here. It worked fine this morning. then this afternoon unable to get comcast email to download to my iPhone but if I turn off spectrum Wi-Fi it downloads. No problem getting email on the same Wi-Fi on my desktop using outlook. This is ridiculous. Now whom should I contact: comcast - spectrum - or apple.
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jmiddlet5272
Visitor
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2 Messages
1 month ago
I have this same issue on WiFi only.
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Kelly61
Regular Visitor
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5 Messages
16 days ago
I'm having the opposite issue. If my phone is connected to wifi, my emails will all download, however, if I am not connected to wifi, they will not download on my phone. Makes it a bit difficult to travel when I'm in an area that I can only use cellular connection. This just started happening about a week ago.
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user_p5j95d
2 Messages
8 days ago
We are having a very similar problem with my Samsung Z-Fold and also a Motorola both on Android. We are not receiving text messages, gmails or any messages from the apps that are on our phone while connected to Xfinity Wi-Fi. We have to turn the Wi-Fi off on our phones to receive text messages, Gmail and any other type of messaging. This is very frustrating.
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user_p5j95d
2 Messages
8 days ago
As I was just posting a message on this board, Xfinity required me to sign in. I was unable to receive a message from Xfinity to approve my sign-in. I just now had to turn off the Wi-Fi to receive the message from Xfinity to approve my sign in. This is very very frustrating.
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