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user_exgf2t
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Monday, June 10th, 2024 8:46 PM

Comcast.net emails will not load while on Wifi with IPhone

Four days ago, our Comcast.net emails stopped loading while on Wi-Fi via IPhone when clicking the MAIL icon on the task bar of the IPhone. I can however access our emails via the Xfinity website on the IPhone & laptop using Wi-Fi, but nobody wants to go through that just to check emails. If I turn Wi-fi off the emails load no problem using the MAIL icon. I've called my internet provider (Spectrum) and Apple with no resolution. I've tried to get advanced support from Xfinity and cannot get anyone to answer the phone. Apple rep said he read a note in their files that someone had a Hard Password Reset performed and that may solve the issue. No idea why only our Comcast.net emails won't load but Outlook and GMail emails load just fine on Wifi. 

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20 days ago

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user_nw9frz

1 Message

5 months ago

I'm having the same issue.  Is this a comcast email server problem?

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XfinityAdrienne

Official Employee

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910 Messages

Good Morning, user_nw9frz! Thank you so much for commenting here on the Xfinity Forums. I am sorry to hear about the troubles with the emails on the iOS device. Are you still having the email troubles? 

 

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5 months ago

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EG

Expert

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107.1K Messages

5 months ago

The concerns are not "Community Center" help related. Topic moved here to the proper help section for assistance. 

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XfinitySheila

Official Employee

 • 

804 Messages

5 months ago

 

user_exgf2t Hi there! Are you still having trouble with yoru emails? 

 

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user_exgf2t

6 Messages

@XfinitySheila Yes, I still have to turn off WiFi in order to load my email from Comcast.net??? I turn off WiFi and all my emails load and then turn it back on to use my IPhone. Really frustrating!!

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5 months ago

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XfinitySheila

Official Employee

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804 Messages

 

user_exgf2t Thank you for the update, have you tried deleting your account, restarting your device and re-adding your email from scratch? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

user_exgf2t

6 Messages

Yes- I've done that multiple times

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5 months ago

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user_0auenh

1 Message

5 months ago

I am having the same problem!  stopped being able to receive and send emails on my iPhone this past Sunday but I still get them on home computer. Ironically, I have an xfinity tab open through which I CAN read my emails on my iPhone. I’m not tech savvy enough to resolve this. LMK what you find out. 

7

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user_exgf2t

6 Messages

The issue is still unresolved and maddening!!

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5 months ago

0

XfinityRaf

Official Employee

 • 

591 Messages

Thank you for confirming that you attempted deleting and creating the mail profile. Did you complete a Hard Password Reset? 

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5 months ago

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XfinityJorge

Official Employee

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1.7K Messages

 

user_0auenh Hello there! Thank you so much for using Forums to let us know you are also having issues! We are here to help if you are still impacted to make sure we can help with your email access. Are you still having issues as of now? 

 

I am an Official Xfinity Employee.
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5 months ago

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user_exgf2t

6 Messages

@XfinityRaf​ No on the hard password reset. I can't get anyone to answer the phone when they escalate my call?? They pass me over and nobody ever answers. How do I complete a hard password reset? 

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5 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

user_exgf2t, You can follow this awesome Walkthrough to help reset your password. Can you please let me know once you've reset your password and signed back in using your 3rd party email client? 

 

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5 months ago

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user_dsrov4

1 Message

5 months ago

I  having the exact same problem using Spectrum WiFi. Email downloads done on my iPhone 15 pro max when WiFi is turned off, not with WiFi enabled. I have done a hard reset of my password, I have done a reset of my phone, and have deleted and readdded my Comcast email

account under mail in my iPhone. In order for that to work I had to do it with WiFi turned off also. 

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XfinityThomasA

Official Employee

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1.8K Messages

 

user_dsrov4 - Thank you for sharing the steps you've taken to get it to work for you so other readers may benefit from the info. I see other users had reported unblocking their IP also helped. You can do this by contacting our Comcast Customer Security Assurance Team and finding more info and requesting an unlock to your IP address online here. 

 

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5 months ago

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tuxedocats

Visitor

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6 Messages

5 months ago

same problem here.  It worked fine this morning.  then this afternoon unable to get comcast email to download to my iPhone but if I turn off spectrum Wi-Fi it downloads.  No problem getting email on the same Wi-Fi on my desktop using outlook.  This is ridiculous.  Now whom should I contact: comcast - spectrum - or apple.  

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XfinityAlfonso

Official Employee

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1.2K Messages

 

tuxedocats WE'd love to help as much as possible with this situation. Since the issue may be related to interconnectivity between Comcast and other carriers, we recommend reaching out to our Comcast Customer Security Assurance Team. 
 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

 

Business Hours: 8:00am - 12:00am EST, 7 days a week

 

Contact: 1-888-565-4329

 

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5 months ago

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tuxedocats

Visitor

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6 Messages

Spoke to xfinity who felt my iPhone ip address was blocked. Not sure of reason. Sent ticket to next level support to resolve this issue. 

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5 months ago

0

tuxedocats

Visitor

 • 

6 Messages

Email working again on my iphone when using wifi.  I guess they unblocked my ip address.  

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5 months ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

 

tuxedocats Happy to hear that your email is working on your phone now! We definitely want to ensure that you can use your email. Let us know if you have any additional issues. We are happy to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

jmiddlet5272

Visitor

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2 Messages

2 months ago

I have this same issue on WiFi only.

(edited)

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @jmiddlet5272, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.

 

Are you having no issues accessing your email when connected to a cellular network or third-party Internet connection? Are you able to successfully access your Xfinity Email when using a web browser and recently prompted to change your Xfinity ID password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

Kelly61

Regular Visitor

 • 

5 Messages

30 days ago

I'm having the opposite issue.  If my phone is connected to wifi, my emails will all download, however, if I am not connected to wifi, they will not download on my phone.  Makes it a bit difficult to travel when I'm in an area that I can only use cellular connection. This just started happening about a week ago. 

1

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XfinityBrianH

Official Employee

 • 

945 Messages

 

Kelly61 This sounds like it could be an issue with your mobile data settings. Go to your phone's Settings menu then Mobile Data, make sure “Restrict Background Data” isn't enabled, either globally or for the mail application. Please let me know if that does not resolve your issue.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

0

user_p5j95d

2 Messages

22 days ago

We are having a very similar problem with my Samsung Z-Fold and also a Motorola both on Android. We are not receiving text messages, gmails or any messages from the apps that are on our phone while connected to Xfinity Wi-Fi. We have to turn the Wi-Fi off on our phones to receive text messages, Gmail and any other type of messaging. This is very frustrating.

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user_p5j95d

2 Messages

22 days ago

As I was just posting a message on this board, Xfinity required me to sign in. I was unable to receive a message from Xfinity to approve my sign-in. I just now had to turn off the Wi-Fi to receive the message from Xfinity to approve my sign in. This is very very frustrating.

1

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XfinityKassie

Official Employee

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1.3K Messages

 

user_p5j95d Good morning! Thank you for reaching out to our Community Forums Team regarding your messages. I can see how this would be frustrating, not having multiple avenues working properly. I'm happy to help you get in the right direction for a resolution today. Have you had a chance to complete a hard password reset? 
 
https://www.xfinity.com/support/articles/changing-or-resetting-your-password 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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