Comcast.net emails will not load while on Wifi with IPhone

Four days ago, our Comcast.net emails stopped loading while on Wi-Fi via IPhone when clicking the MAIL icon on the task bar of the IPhone. I can however access our emails via the Xfinity website on the IPhone & laptop using Wi-Fi, but nobody wants to go through that just to check emails. If I turn Wi-fi off the emails load no problem using the MAIL icon. I've called my internet provider (Spectrum) and Apple with no resolution. I've tried to get advanced support from Xfinity and cannot get anyone to answer the phone. Apple rep said he read a note in their files that someone had a Hard Password Reset performed and that may solve the issue. No idea why only our Comcast.net emails won't load but Outlook and GMail emails load just fine on Wifi.

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U

user_nw9frz

1 Message

16 days ago

I'm having the same issue. Is this a comcast email server problem?

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XfinityAdrienne

Official Employee

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572 Messages

Good Morning, user_nw9frz! Thank you so much for commenting here on the Xfinity Forums. I am sorry to hear about the troubles with the emails on the iOS device. Are you still having the email troubles?

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14 days ago

0

EG

Expert

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104.3K Messages

15 days ago

The concerns are not "Community Center" help related. Topic moved here to the proper help section for assistance.

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XfinitySheila

Official Employee

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741 Messages

14 days ago

user_exgf2t Hi there! Are you still having trouble with yoru emails?

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U

user_exgf2t

6 Messages

@XfinitySheila Yes, I still have to turn off WiFi in order to load my email from Comcast.net??? I turn off WiFi and all my emails load and then turn it back on to use my IPhone. Really frustrating!!

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14 days ago

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XfinitySheila

Official Employee

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741 Messages

user_exgf2t Thank you for the update, have you tried deleting your account, restarting your device and re-adding your email from scratch?

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14 days ago

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U

user_exgf2t

6 Messages

Yes- I've done that multiple times

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12 days ago

0

U

user_0auenh

1 Message

14 days ago

I am having the same problem! stopped being able to receive and send emails on my iPhone this past Sunday but I still get them on home computer. Ironically, I have an xfinity tab open through which I CAN read my emails on my iPhone. I’m not tech savvy enough to resolve this. LMK what you find out.

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U

user_exgf2t

6 Messages

The issue is still unresolved and maddening!!

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12 days ago

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XfinityRaf

Official Employee

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348 Messages

Thank you for confirming that you attempted deleting and creating the mail profile. Did you complete a Hard Password Reset?

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12 days ago

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XfinityJorge

Official Employee

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1.3K Messages

user_0auenh Hello there! Thank you so much for using Forums to let us know you are also having issues! We are here to help if you are still impacted to make sure we can help with your email access. Are you still having issues as of now?

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12 days ago

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U

user_exgf2t

6 Messages

@XfinityRaf No on the hard password reset. I can't get anyone to answer the phone when they escalate my call?? They pass me over and nobody ever answers. How do I complete a hard password reset?

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12 days ago

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XfinityMarcos

Official Employee

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1.5K Messages

user_exgf2t, You can follow this awesome Walkthrough to help reset your password. Can you please let me know once you've reset your password and signed back in using your 3rd party email client?

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12 days ago

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U

user_dsrov4

1 Message

6 days ago

I having the exact same problem using Spectrum WiFi. Email downloads done on my iPhone 15 pro max when WiFi is turned off, not with WiFi enabled. I have done a hard reset of my password, I have done a reset of my phone, and have deleted and readdded my Comcast email

account under mail in my iPhone. In order for that to work I had to do it with WiFi turned off also.

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XfinityThomasA

Official Employee

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1.2K Messages

user_dsrov4 - Thank you for sharing the steps you've taken to get it to work for you so other readers may benefit from the info. I see other users had reported unblocking their IP also helped. You can do this by contacting our Comcast Customer Security Assurance Team and finding more info and requesting an unlock to your IP address online here.

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4 days ago

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tuxedocats

Visitor

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6 Messages

6 days ago

same problem here. It worked fine this morning. then this afternoon unable to get comcast email to download to my iPhone but if I turn off spectrum Wi-Fi it downloads. No problem getting email on the same Wi-Fi on my desktop using outlook. This is ridiculous. Now whom should I contact: comcast - spectrum - or apple.

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XfinityAlfonso

Official Employee

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769 Messages

tuxedocats WE'd love to help as much as possible with this situation. Since the issue may be related to interconnectivity between Comcast and other carriers, we recommend reaching out to our Comcast Customer Security Assurance Team.

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

Business Hours: 8:00am - 12:00am EST, 7 days a week

Contact: 1-888-565-4329

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6 days ago

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tuxedocats

Visitor

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6 Messages

Spoke to xfinity who felt my iPhone ip address was blocked. Not sure of reason. Sent ticket to next level support to resolve this issue.

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6 days ago

0

tuxedocats

Visitor

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6 Messages

Email working again on my iphone when using wifi. I guess they unblocked my ip address.

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5 days ago

0

XfinityJeniece

Official Employee

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1.9K Messages

tuxedocats Happy to hear that your email is working on your phone now! We definitely want to ensure that you can use your email. Let us know if you have any additional issues. We are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_exgf2t

Comcast.net emails will not load while on Wifi with IPhone

user_nw9frz

XfinityAdrienne

EG

XfinitySheila

user_exgf2t

XfinitySheila

user_exgf2t

user_0auenh

user_exgf2t

XfinityRaf

XfinityJorge

user_exgf2t

XfinityMarcos

user_dsrov4

XfinityThomasA

tuxedocats

XfinityAlfonso

tuxedocats

tuxedocats

XfinityJeniece

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