Comcast.net email

My wife and I switched to Xfinity for home internet and cell phones.

We cant access rhe comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop.

Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up 4 times, they are clueless.

Any help?

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1 day ago

@user_7omg8j

My wife and I switched to Xfinity for home internet and cell phones.

We cant access the comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop.

Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up 4 times, they are clueless.

Any help?

How long ago did you switch to Xfinity? If it was after June 2025 you wouldn't have an email through Xfinity.

Now, if you have an email address and can't access it what error messages are you getting?

Are you able to access it here: https://connect.xfinity.com/appsuite . Have you cleared your cache and cookies?

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user_7omg8j

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Signed up 3 weeks ago. Have not been able to access the email, ever.

The link you gave brings me to a help page on the xfinity website, which is what I also get if I try to access the email on my laptop. I get an error page if I try on my phone through the Xfinity app.