Visitor
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1 Message
Comcast.net email two factor authentication uses an email address I no longer can access
Logging in to connect.xfinity.com with my comcast.net email address goes to a two factor authentication using an old email address that I no longer control. I'd like to use some other form of two factor authentication. If the old address two factor authentication email could be changed to my new XfinityID email, then I could log in.
XfinityOrlandoM
Official Employee
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3.3K Messages
14 days ago
@user_0l8sbb
Thanks for reaching out to us, if you have an old e-mail set up for your two step authentication that you no longer have access to and don't have ace;; number listed, I highly recommend reaching out to our customer securities assurance team to see about updated your two factor authentication via 1-888-565-4329 https://spa.xfinity.com/contact-us
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user_zqitvk
Visitor
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1 Message
2 days ago
Following we have the same issue!
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