1 Message
Comcast.net email not working
I received motices from xfinity to renew my comcast.net email account which i did..several times. I've had mo emails since two weeks ago.
1 Message
I received motices from xfinity to renew my comcast.net email account which i did..several times. I've had mo emails since two weeks ago.
XfinityThomasB
Official Employee
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1.8K Messages
3 months ago
Hello Cblumemc, have you already reset the password? That is normally the last step of the reactivation for the account. Here is the link where you can handle the reset of that password.
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BruceW
Gold Problem Solver
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26.3K Messages
3 months ago
"Renew your account" emails are often phishing emails. If you clicked a link in the email and entered your ID and password to "renew", you probably gave that info to a scammer. It would be best to check with Comcast Security Assurance. You can reach them at the phone number listed on https://internetsecurity.xfinity.com/help/report-abuse). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the E-mail help section...
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