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user_rqz2s5
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6 Messages

Tuesday, December 17th, 2024

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comcast.net email not working

I can log in and it says email loading, but it never loads.  Instead the website changes to https://connect.xfinity.com/appsuite/#xfFailureCount=1.  Is anyone else experiencing this issue?

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Updated 

3 months ago

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user_c1hpk2

2 Messages

8 months ago

I am having same issue as well.

4

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user_xt8dkg

1 Message

I am having the same issue... It keeps re-directing me to the Discovery Hub in an endless loop.

8 months ago

0

rtummey

New Poster

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9 Messages

Same here. I'm relieved it's not just me. Sorry....

8 months ago

0

XfinityBillie

Official Employee

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3.6K Messages

rtummey I wanted to check in and see if you are still having issues with accessing your email. If so, can you provide more specific information, such as any error you are receiving, what web browser you are trying to log in with? Have you tried clearing cache/cookies, using a different web browser or tried incognito mode?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

0

XfinityPaula

Official Employee

 • 

1.6K Messages

Hi user_xt8dkg. I'm sorry for the trouble you are having with accessing your email. I know how vital it is for us to stay connected for communication. Thanks for reaching out and sharing that you are experiencing trouble with accessing your email as well. I would love to help out. There appears to have been an identified issue which was resolved on Tuesday. I want to check in to see if you are still having trouble. Please let us know if you have been able to access your email since Tuesday. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_pzo93e

2 Messages

8 months ago

yes im having the same issue, it tries to load up but then just takes me to the Discovery Hub page???? Any ideas 

2

user_rqz2s5

6 Messages

I tried on desktop and phone, same issue.  Was on chat with a live agent for 1.5 hours this morning. They said they are working on it on the back end and it would be fixed in 1 - 2 hours, however, it's been 5 1/2 hours and still nothing.  :(

8 months ago

0

XfinityGabriel

Official Employee

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2.6K Messages

@user_rqz2s5,

Thanks for reaching and for letting us know that the issue is now resolved for you. While we have you, how are the rest of your services working for you? Do you have any additional questions or concerns that we can help with today?

 
 
 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

MMY521

New Poster

 • 

4 Messages

8 months ago

I am having same issue. Was on iPhone but switched to laptop still a dooloop, called but limited service offer only text and that’s a bot so no answer.  The opening page seems much more complicated and they keep trying to meld Comcast into xfinity and it never works.  Just give us Xfinity emails and do it manually. 

0

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user_hhe339

1 Message

8 months ago

Having the same issue. Get a splash screen that shows xfinity connect and then reverts back to the home screen. Looks like credentials are not getting passed along. Someone in the back office messed up an upgrade.

1

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XfinityAngie

Official Employee

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2K Messages

 

user_hhe339, We are aware of the issues our customers are having and ask that you keep an eye on this forums page for updates. https://forums.xfinity.com/conversations/customer-service/email-problems/676171ef702e6f47936547d8?commentId=67617c5a9f0f10138a535b26&replyId=67618076702e6f4793654cf2

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_jotb0t

1 Message

8 months ago

I'm experiencing the same issues!

1

0

XfinityDena

Official Employee

 • 

3.5K Messages

@user_jotb0t We appreciate you taking the time to reach out on our Forums letting us know you're all running into this email issue. This has now been reported as a known issue that our engineers are working to resolve. We truly apologize for any inconvenience or frustration this has caused, and we appreciate your patience while we work to get this resolved for everyone. Other than using a third-party mail client, we do not have any temporary solutions or workarounds at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_d9ulm1

1 Message

8 months ago

Yes this is happening to me too.

1

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XfinityDena

Official Employee

 • 

3.5K Messages

@user_d9ulm1 We appreciate you taking the time to reach out on our Forums letting us know you're all running into this email issue. This has now been reported as a known issue that our engineers are working to resolve. We truly apologize for any inconvenience or frustration this has caused, and we appreciate your patience while we work to get this resolved for everyone. Other than using a third-party mail client, we do not have any temporary solutions or workarounds at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_kfxl0i

1 Message

8 months ago

Yes, having same issue, it says welcome to xfiinty email and loading emails but then just goes to the discovery hub page. get this: https://connect.xfinity.com/appsuite/#xfFailureCount=1

1

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XfinityBillie

Official Employee

 • 

3.6K Messages

@user_kfxl0i Thank you for taking the time to reach out to us here on our Xfinity Forums. I know how important it is to be able to access your email. We are aware of the error and are working on a resolution. Please continue to try again periodically to access your email. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_c227n8

2 Messages

8 months ago

Same thing happening to me

0

0

user_c1hpk2

2 Messages

8 months ago

It is working for me now. I am able to access email.

0

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user_c227n8

2 Messages

8 months ago

Started working again!

0

0

user_rqz2s5

6 Messages

8 months ago

It's working now (as of 11:56 am on 12/17/24).

0

0

user_dmwluu

1 Message

8 months ago

Mine still is not working. I haven’t gotten any new emails since Thursday. Says loading but won’t load. (I use the email on my iPhone)

1

0

XfinityJanelle

Official Employee

 • 

1.8K Messages

Hi @user_dmwluu This has now been reported as a known issue that our engineers are working to resolve. We truly apologize for any inconvenience or frustration this has caused, and we appreciate your patience while we work to get this resolved for everyone. Other than using a third-party mail client, we do not have any temporary solutions or workarounds at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_lbxk6s

2 Messages

8 months ago

I have been having a similar problem for the last 2 days. An initial internet search led me to investigate the presence of an extra period at the end of the incoming mail settings in outlook 2021.  the post I found indicated that they resolved their problem by getting rid of the period at the end of the server identifier string "pop3.comcast.net." I checked my settings carefully and noted the presence of the extra period. I then changed it to pop3.comcast.net" with the outlook repair function. got a message that it was unable to connect. when I checked again I noted that despite being deleted the period was back at the end of the string. after multiple tries I gave up on repair and deleted the account and then readded it. This appeared to resolve the extra period issue however it would still not connect and I got a server certificate error message. A shot of the message is below. when I went to view the certificate (also pasted below) I noted that it is for imap not pop3. I can't do anything about this but perhaps someone has put the wrong certificate out there for a pop3 setup? 

                            [Removed image: "Personal Information"]

                                                                                              

(edited)

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user_lbxk6s

2 Messages

I have attempted to repost the image  that was removed from the last post after "sanitizing" it by removing some numbers since the note on the removal indicated that the image may have had some personal information on it.  Will see if it works. In the meantime I had logged in via an internet browser route and was able to clear out a backlog. Today I went back to attempted another repair on my outlook connection.  When I got to the advanced setting I noted that the new account I mentioned creating above was once again changed, and the extraneous period at the end of pop3.comcast.net was back again. In addition the port had been changed to 110 instead of 995.  I went in and edited both of them back to the correct settings as well as re enabling the "check for secure connection" (which had also been turned off) and magically it connected and once again email is flowing in and out of

outlook. Perhaps the prod about the certificate caused someone to do something. It's very disconcerting to see the setting randomly change on their own.

8 months ago

0

XfinityJorge

Official Employee

 • 

2.4K Messages

 

user_lbxk6s Hello there! Thanks for using our Forums and we are happy to work with you on these email concerns to make sure you are able to access them. Is this still an ongoing issue at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_cg9as1

1 Message

8 months ago

I'm unable to access my e-mail account.  I'm getting the message https://connect.xfinity.com/appsuite/#xfFailureCount=1.  It keeps taking me to the hub.  

1

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batran99

2 Messages

Same. The issue has popped up again. I hope this doesn't keep persists

8 months ago

0

st3v3n

Visitor

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1 Message

8 months ago

Same issue,  Fix the email.

1

0

CCSheila

Retired Employee

 • 

1.1K Messages

 

st3v3n Hello there! Thanks for using our Forums and we are happy to work with you on these email concerns to make sure you are able to access them. Is this still an ongoing issue at this time? 

 

8 months ago

0

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