comcast.net email not working

When I log into my comcast.net email account, it says 'loading email' but it never loads.  Instead I get a message saying "failurecount=1.' Is this happening to anyone else? Xfinity said it would take about 1-2 hours to fix the issues, however, it's been 5 and still nothing.  I have important emails that I need to get to so this is really frustrating.