Visitor
•
2 Messages
Comcast.net email is going away!
I was told by an XFinity employee that the Comcast.net email is going to go away and I need to find a new email provider. Is this a true statement from the employee???
Visitor
•
2 Messages
I was told by an XFinity employee that the Comcast.net email is going to go away and I need to find a new email provider. Is this a true statement from the employee???
BruceW
Gold Problem Solver
•
25.9K Messages
1 month ago
Maybe. https://www.xfinity.com/support/articles/account-email-information says:
No idea how long it will be between "no new email addresses" and "no email addresses".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0
Latoque
Expert
•
29.5K Messages
1 month ago
@BruceW @dfangel
Since new Comcast internet customers now cannot have a Comcast email account, and existing customers can no longer create new secondary accounts, it means the total number of people using the email will keep dwindling due to normal attrition. Since the given reason for the new policy is "too few customers are using it"-------it does not bode well for the long run.
Just sayin 🤨
1
0
BruceW
Gold Problem Solver
•
25.9K Messages
1 month ago
They never gave us one. They just posted the "account-email-information" article and pulled the plug. Unusually low, even for Comcast. Usually when they take something away they give us advance notice. Not this time. And IMHO this was a MAJOR change.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0
XfinityOrlandoM
Official Employee
•
1.2K Messages
1 month ago
Thanks for reaching out the change doesn't affect current e-mail accounts it only affects the ability for customers to create new Xfinity e-mail accounts, For more information please go to https://www.xfinity.com/support/articles/account-email-information
Or https://forums.xfinity.com/conversations/email/beginning-june-3-2024-customers-will-not-be-able-to-create-new-xfinity-email-comcastnet-accounts/666653961e56d61567fa1f02
0
0
Latoque
Expert
•
29.5K Messages
1 month ago
@XfinityOrlandoM
Suggestion------------Pin a post about this subject with links to the top of the email forum. Right now there is nothing up there about it, and we will keep getting questions like this since there was no
advance notice about it. At least with the pinned post readers will have a chance to see it before posting.
0