Visitor
•
2 Messages
Comcast.net email is going away!
I was told by an XFinity employee that the Comcast.net email is going to go away and I need to find a new email provider. Is this a true statement from the employee???
Visitor
•
2 Messages
I was told by an XFinity employee that the Comcast.net email is going to go away and I need to find a new email provider. Is this a true statement from the employee???
BruceW
Gold Problem Solver
•
26.1K Messages
4 months ago
Maybe. https://www.xfinity.com/support/articles/account-email-information says:
No idea how long it will be between "no new email addresses" and "no email addresses".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0
Latoque
Expert
•
29.6K Messages
4 months ago
@BruceW @dfangel
Since new Comcast internet customers now cannot have a Comcast email account, and existing customers can no longer create new secondary accounts, it means the total number of people using the email will keep dwindling due to normal attrition. Since the given reason for the new policy is "too few customers are using it"-------it does not bode well for the long run.
Just sayin 🤨
4
BruceW
Gold Problem Solver
•
26.1K Messages
4 months ago
They never gave us one. They just posted the "account-email-information" article (which has since been deleted) and pulled the plug. Unusually low, even for Comcast. Usually when they take something away they give us advance notice. Not this time. And IMHO this was a MAJOR change.
ETA: "No new email after June 3 2024" article deleted. See https://forums.xfinity.com/conversations/email/beginning-june-3-2024-customers-will-not-be-able-to-create-new-xfinity-email-comcastnet-accounts/666653961e56d61567fa1f02 or https://web.archive.org/web/20240801074753/https://www.xfinity.com/support/articles/account-email-information instead.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
XfinityOrlandoM
Official Employee
•
1.5K Messages
4 months ago
Thanks for reaching out the change doesn't affect current e-mail accounts it only affects the ability for customers to create new Xfinity e-mail accounts, For more information please go to https://www.xfinity.com/support/articles/account-email-information
Or https://forums.xfinity.com/conversations/email/beginning-june-3-2024-customers-will-not-be-able-to-create-new-xfinity-email-comcastnet-accounts/666653961e56d61567fa1f02
0
Latoque
Expert
•
29.6K Messages
4 months ago
@XfinityOrlandoM
Suggestion------------Pin a post about this subject with links to the top of the email forum. Right now there is nothing up there about it, and we will keep getting questions like this since there was no
advance notice about it. At least with the pinned post readers will have a chance to see it before posting.
0
NielsG
Visitor
•
1 Message
2 months ago
Do they understand, for some of us that have used our Comcast.net email for 20 years, how hard it will be to change everywhere used? Especially NOW with everyone doing MFA? In the ealy days, it was always about sending an email to verify... Oh well, lots of work for customers to adjust...
6
user_toz1op
1 Message
2 months ago
I'm having the same issue after more than 2 decades. It worked early this morning, and then it stopped. I keep getting the message "The Xfinity ID or password you entered was incorrect. Please try again." I can access my email on my cell phone but not on my computer.
1
0
user_fk8ka1
5 Messages
2 months ago
I had the same issue with my wife’s email. It stopped working exactly 90 days after they implemented their policy. I logged in manually with her id on the Xfinity website and checked email. The next day her email began functioning again on her iPhone.
I scheduled a reminder to check email on the Xfinity website every 90 days to prevent the email from cancellation.
No notification from Xfinity on this policy change. The policy and its implementation were designed to strand, confuse and frustrate email users and make them go away. Shame on Xfinity. They’re starting to act like Bell telephone in 1960.
1
0
the.urge
Visitor
•
1 Message
2 months ago
Not a smart move?
The only reason that I have been with comcast over 20 yrs is because it was easier to use my existing email address with them. Changing emails is time consuming for me. Since I am now forced to change email, I no longer have to stay with comcast. I wonder how many customers feel the same way?
Or perhaps it is a smart move.
Since their is no competition in the U.S. for fast internet service, maybe it is a smart move to decrease cost. Verizon Fios is limited to certain areas.
0
0
user_627hu1
Visitor
•
4 Messages
1 month ago
Hello Comcast - What are current users supposed to do - no clear path - do we automatically get moved to Yahoo? Will the migration require any work on our part, official instructions and stop to rumors
[Edited: "All Caps"]
(edited)
0
0
user_vgrjuu
1 Message
1 month ago
I am receiving the following email. Is this a legitimate email?
COMCAST ONLINE ACCESS
Hi User, [Edited: "Personal Information"]
Please click on the button below to update email box.
(edited)
1
0
BruceW
Gold Problem Solver
•
26.1K Messages
1 month ago
The message is phishing/fraud. "Click here or else" is a scammer classic.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
Thilos2
Visitor
•
1 Message
29 days ago
I've had my Comcast.net email address for over 30 years. Over those 30 years I've linked this email address to countless internet accounts.
There's no way I can possibly remember all the internet accounts my Comcast.net email address is linked to. It would be impossible for me to transfer everything to a new email account.
Please NEVER discontinue my Comcast.net email account. I will suffer irreparable financial harm if my Comcast.net email address is ever shut down for any reason.
Thank you.
1
mkalmar
Visitor
•
2 Messages
8 days ago
I just used my account yesterday, December 16 and now today I cannot access my account.
I need my account back! I have had this email for over twenty years!
(edited)
2
eva123
Visitor
•
1 Message
1 day ago
Not very good on emails. Don't know how to create another.. how do I find a new provider?
0
0