Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not working this time.

When I called Apple, I am being told that I likely need an App Specific password with Xfinity. I do not know what that entails and I have not been able to locate anything on your website.

I was traveling when this happened and I have not be able to access my emails since June 20th. Should I just cancel my Comcast email?

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XfinityDilary

Official Employee

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3.5K Messages

4 hours ago

user_x0t13j. Thank you for providing those details, and I'm sorry to hear you've been dealing with this for so long, especially while traveling. To clarify, your Comcast email password is the same password used to sign in to your Xfinity account. There is not a separate IMAP password for third-party email applications. Since you've already changed your password and re-added the account without success, we'd like to take a closer look. Before we proceed, are you able to successfully sign in to your email through Xfinity Webmail? If so, that will help determine whether the issue is with the email account itself or specifically with Apple Mail.

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user_x0t13j

Visitor

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10 Messages

Thank you!

I am currently logged into Xfinity Webmail; it is just easier to read and sort in Apple Mail.

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4 hours ago

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XfinityDilary

Official Employee

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3.5K Messages

Thanks for confirming, user_x0t13j. Is your device up to date with the latest OS? Is this happening on multiple devices or just one?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_x0t13j

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10 Messages

4 hours ago

Yes, my OS is up to date and it is happening on multiple devices including a Mac desktop, iPhone and iPad. Thank you for your quick responses.

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XfinityDilary

Official Employee

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3.5K Messages

Thanks for confirming, user_x0t13j. To make sure we're on the same page. These are the settings you followed, correct? "Set up your Xfinity Email address with an email program"

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 hours ago

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user_x0t13j

Visitor

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10 Messages

Yes.

System Settings to Internet Accounts to Add Account. Then entered my email address and the new password. I t has an option of IMAP or POP and I submitted with IMAP. There are two areas where it looks like I can insert information one is Incoming Mail Server: and the other is Outgoing Mail Server: The autofill on both of these says "mail.example.com"; I assumed this is a mapping they use since they already have my comcast email and the comcast email as my user name.

The error message I receive on Apple is "Unable to verify account nae or password"

Thank you!

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3 hours ago

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user_x0t13j

Visitor

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10 Messages

* name not nae

need to write more or it won't post...

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3 hours ago

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Again

Expert

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34.5K Messages

@user_x0t13j

Yes.

System Settings to Internet Accounts to Add Account. Then entered my email address and the new password. I t has an option of IMAP or POP and I submitted with IMAP. There are two areas where it looks like I can insert information one is Incoming Mail Server: and the other is Outgoing Mail Server: The autofill on both of these says "mail.example.com"; I assumed this is a mapping they use since they already have my comcast email and the comcast email as my user name.

The error message I receive on Apple is "Unable to verify account nae or password"

Thank you!

https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Set-Up-Your-Comcast-Email-Address-with-an/ta-p/3258506

Try that.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 hours ago

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user_x0t13j

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10 Messages

The link you sent is what I did and then I received the error message.

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3 hours ago

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Again

Expert

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34.5K Messages

3 hours ago

Not Accessibility/disability related. Moved to Email.

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user_x0t13j

Comcast.net email in Apple Mail

XfinityDilary

user_x0t13j

XfinityDilary

user_x0t13j

XfinityDilary

user_x0t13j

user_x0t13j

Again

user_x0t13j

Again

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