comcast won't let me sign in "something went wrong"

I can't sign into my email or any other function. I do the usual sign in, get the approve button on the app, but before I can even touch it, the computer screen shows "something went wrong" and it won't sign in. I try to get it to email or text me a code, and it still sends a code to the app which is NOT a text or an email. Tried this on two different browsers so it's not some glitch in one of them. Plus, if I tell it to text me a code, like before I was forced to get the app, it should send me a text. Then I look for help, and I'm told I need to sign in in order to get help with the chat. It's insane. I need help with the thing that you are telling me I need to do but that you are preventing me from doing in the first place. This happens regularly. Not just once in a while, but up to a few times each week. What is going on?