comcast won't let me sign in "something went wrong"

I guess I didn't put one detail in there.  Eventually I am able to sign in. It's not saying I can't sign in because my user name or password is wrong. It simply won't let me sign in for a while. I go away then try again later, and it works.  Besides, as I said before, when I tell it to send the code in a different way other than to the app, it still sends a message to the app. I tell it to text me, it sends to the app. I tell it to email me, it sends to the app.  Also, sometimes I don't even have time to respond to the prompt on the app before I get the message that something has gone wrong.  Also, not to be rude, but resetting the password has been a "solution" I've been given for other issues in the past, and it never makes a difference.   I mean, I complained one time about the email loading incredibly slowly and was told the solution was to put in two step verification when signing in. I was 99% sure that couldn't possibly be a solution, but I figured I'd go ahead and try it anyway. Shocker - it didn't make a difference. 

     I have this same issue using two different browsers. I have never had it happen on the phone, although I don't use my phone that much for email. I can't say whether or not it would do the same on there or not.  Next time it happens, I'll try it from the phone. By the way, it happened this morning, but I only got the error message once before it worked on the second try.

      Thing is, comcast pages are the ones I have the most issues with. No other site I visit regularly has problems on a consistent basis like this.  It's just frustrating sometimes. Also, to be told that it's somehow my fault, when other problems have happened on multiple computers and multiple browsers, is really frustrating.  You haven't said it was my fault, so I'm not fussing at you. It's just irritating when I go to sign into my email and can't. Sometimes for up to an hour.

      Sorry I didn't check back with this for this long. I kind of went off a bit and then tried to forget it after a couple days. I don't like getting upset and even a little email like this gets to me. At a certain point, however, I just have to say something.

I really appreciate the feedback @user_fvybav. I have Xfinity as well and i just checked my online. When I do try to sign in it does ask me to open the Xfinity App and approve or deny the access. Now on the website, it does have a section on the bottom that says other options and if you click on that. It does give you the option to text you the code. 

@user_fvybav​ 

I might have missed it, but all I see is that help wanted you to reset your password, but no where do I see [I might have missed it or you might not have posted it] that you should try clearing your cache and cookies.  So......

Clear your cache and cookies and sign out of your browser, then close it.  Restart your browser and then try to sign in to your secondary account.

If you can't get into your secondary account you'll need to call Customer Security Assurance.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Hello,

      Thing is, I clear all that every few days.  I did try to do exactly what you said one time and it happened again once the computer came back on. I also had the exact same problem happening on my phone. I usually use the computer. The phone is hardly ever used for anything related to the internet. I'm old that way.  Gmail works at the same time.  At least it did the one time I had to go there for something else when Comcast wasn't working.   I will remember this number though. Just in case it happens again on a day when I have zero stress. Then I might call to see if anyone can figure it out. Not to keep sounding like a pain, but I doubt very much it will matter.   I mean, I had a problem in the past where I was point blank told it was my computer. The same issue was also happening when I tried my mom's computer, which was much  newer. Then, a month later, I got a brand new computer. Same issues were happening and I was STILL told it was somehow my fault when the didn't believe I was using a brand new system.  No, none of this is life or death stuff, although not being able to get into your email when you want to is a major pain in the behind. It's just irritating when it happens.  So, thanks for everyone for trying to help. I may try calling one of these days. It doesn't do any good to call when it's not happening though, so one of these days......

I had the same problem recently when trying to move my phone number to a new device on the web app.  As I tried to follow the series of steps and click 'next' or whatnot, the web page would initially go to the next step, and then do something after landing on that page.  I could see it as a very fast progress bar across the top of the web page.  From the URL, it looked like some kind of security-related key exchange.  After this very fast progress bar behavior, the web page changed from the next step to 'something went wrong', with a try again button.

This behavior was not entirely consistent.  In the process I was going through, sometimes it happened on the first step, sometimes the second or third.  However I was never able to get past the third step.

What fixed the problem for me was, in chrome, going to incognito mode.  I figured my add blockers or something custom that they didn't handle correctly was interfering with their security, and they aborted the process.  Once in incognito mode, I never saw the 'something went wrong' again, and was able to finish my process.