Visitor

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3 Messages

Tuesday, November 11th, 2025 5:11 PM

Comcast Unavailable on iPhone mail app and Gmail app

I have reset password, reset network settings, restarted phone. Have ensured 3rd party access is allowed, can add Comcast to desktop Mac version of mail app but not iPhone mail app or Gmail mail app. 

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Expert

 • 

33K Messages

21 days ago

@user_1cbfyc 

I have reset password, reset network settings, restarted phone. Have ensured 3rd party access is allowed, can add Comcast to desktop Mac version of mail app but not iPhone mail app or Gmail mail app. 

What errors are you getting?  Have you logged in to webmail to check if everything there is okay?

Visitor

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3 Messages

Yes webmail is working fine. Getting “Comcast in unavailable” error. 

Official Employee

 • 

2.7K Messages

@user_1cbfyc

Thanks for reaching out to us, on your iphone you'll want to go into your iphone email settings and make sure you've got your comcast email name and password in there. You may also have to reach out to apple support to get additional information on the settings for your iPhone on adding your Xfinity e-mail

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

All

of this is correct. It’s on the Comcast side. Please help 

Official Employee

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2.3K Messages

@user_1cbfyc Can you please review this article: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email to make sure your settings are correct?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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