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3 Messages
Comcast times out trying to open login email
I deleted many temp files etc then after having this problem several times today led me to call Xfinity/Comcast only to get the auto system. So, I elected for the auto system to reset my modem. A few minutes after, I then shutdown my windows 10 laptop. After waiting 15-20 minutes it opened up again and I was able to get in to access my email. A careful watch to send key files to your cloud, as this may occur again. Comcast is likely trained to NOT tell its users what is causing these disruptions. Best to all.
XfinityVianney
Official Employee
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2.2K Messages
1 year ago
@Anon408477 Hi, thank you for reaching out. I hope you are doing well, besides the recent hiccups with your email. I see you've had instances where everything times out as you log in, and you were able to mitigate the issue by resetting your device. I can understand that having to troubleshoot to access your email would be frustrating. Are you running into this error using a third-party application like Outlook or Apple mail? If you access your email directly via our website, do you see the same troubles?
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Anon408477
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3 Messages
1 year ago
I have experienced that problem previously, but it would somehow resolve itself. The last time it I had to go through the steps I mentioned. I was attempting to get to Comcast mail and do not use Outlook or Apple. I use Windows 10. Sorry for the delayed response.
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