1 Message
comcast The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
A few days ago I tried opening my email on the xfinity website and I was unable to open some photos I had sent to myself. When I looked a little longer I saw I had a email claiming I was hacked. I did not read the email closely and delted it.
Since then I have been unable to open my email on the website or from Outlook.
A similar situation happened in June without the ransonware hack. That time I deleted my email account and reinstalled it and that worked.
Now I get a message stating comcast
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
Originally I tried changing the password, but kept getting similar error messages. At this point I don't know if I am locked out.
I even tried creating a new email account but get the same errors.
I run a windows 11 Pc on Edge. All aspects are up to date.
XfinityAdrienne
Official Employee
•
910 Messages
5 hours ago
Hey there, user_lqykpz! Thank you so much for reaching out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your email access. You have completed the troubleshooting steps we would recommend on our end, and so we would recommend reaching out to our Customer Security Assurance Team. Their information can be found here. Please let us know if you have any other questions/concerns, we are happy to help.
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