carrjob's profile

Visitor

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3 Messages

Thursday, March 19th, 2026 4:17 PM

Comcast started sending my emails to trash

Yesterday I noticed I was not getting emails.  When checking I found all my emails in trash.  I did not authorize this, please advise if Comast will fix this problem.

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Official Employee

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3.2K Messages

2 days ago

Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience that's great information on how you can set up your e-mail settings so your emails don't go into the trash bin

Gold Problem Solver

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27.2K Messages

5 hours ago

@XfinityOrlandoM wrote: "... you can set up your e-mail settings so your emails don't go into the trash bin"

Not really. Filters only work on mail delivered to the Inbox, and as it is being delivered there. They can't be used to move messages out of Trash or any other folder. Likewise, there is no Filter that says "don't but these kinds of mail in the Trash bin". 

Did you even read the Filters article???

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