Contributor
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88 Messages
Comcast preventing emails from being delivered
I've been having a problem with numerous emails sent to me not being delivered. For example, I receive daily newsletters from a newspaper I subscribe to. When I used a non comcast email account as my contact info, I had no problem. But since switching to comcast as my main contact, some never come at all and others do for a while, then just stop. Another example would be the best buy deal of the day email. I'm signed up for it, it came for a few months, then just stopped. Given the number of senders this happens with, it is a comcast issue--the chances of it being a sender issue and it all happening around the same time is one in a trillion. Calling tech support gets me nowhere.
It shouldn't have anything to do with settings on my computer or mobile device b/c those haven't changed (whatever settings I had before the problem I still have). Nor should it have to do with settings on my sender accounts b/c those haven't changed either.
CCLayla
Gold Problem Solver
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259 Messages
3 years ago
Hi @UNCNU, do you happen to be logging in to Xfinity Connect to view the emails?
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UNCNU
Contributor
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88 Messages
3 years ago
if that is from the website directly, then yes. I do not use some other program like outlook to access it.
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