Comcast preventing emails from being delivered

Got it! I appreciate you clearing that up. May I ask if you have already tried accessing the Xfinity Connect portal using another device?

When accessing email I go to my.xifinity.com and click on the email icon, which then takes me to connect.xfinity.com in my browser.  Whether I access the email on my pc, laptop, phone or tablet it's the same.  It's also the same regardless of whether I use the chrome or edge browser to access my email.

I've had other problems with comcast email as well where emails sent to my comcast email get rerouted to my work email (e.g. if at one time I used my work email as a contact email and then changed to comcast, the emails still go to my work address despite the sender having my comcast email as the preferred and only email to send to).  I've spent hours on the phone with comcast in the past to fix this and it hasn't been resolved (as it's not on my end or the sender end).

@UNCNU thank you for getting back to us about this and for the clarification. You mentioned working with Xfinity on this already and not having success. Have you already worked with our Customer Security Assurance (CSA) Team on a resolution?

I had only spoken to a rep after calling the main helpline.  She told me others (it may have been CSA) would look into it but no one ever got back to me.   This was a number of months ago.

Good morning,

The issue you are likely running into is an email suppression list. Many big block stores and online retailers use them to try and keep their email reputation clean, but unfortunately in some instances if an email is categorized as spam, it can lead to a user being unsubscribed from the email listings/newsletters. The only real resolution to the issue would be to have the senders ignore the soft spam filtration from our servers before it reaches mailboxes and utilize our email feedback loop: https://postmaster.comcast.net/feedback-loop.html which would indicate when a user manually marks an email as spam for their automated unsubscribes as opposed to the likely system automated spam flag/filtration. In short, from the Comcast side there is little we can do besides disabling the entirety of the spam filtration system for all user accounts which would do more harm than good or the senders can change how their auto-unsubscribe weighs spam flags by recipient servers and as mentioned, utilize the feedback loop we offer for unsubscribes.