UNCNU's profile

Contributor

 • 

73 Messages

Wed, Sep 14, 2022 8:27 PM

Comcast preventing emails from being delivered

I've been having a problem with numerous emails sent to me not being delivered.  For example, I receive daily newsletters from a newspaper I subscribe to.   When I used a non comcast email account as my contact info,  I had no problem.  But since switching to comcast as my main contact, some never come at all and others do for a while, then just stop.  Another example would be the best buy deal of the day email.  I'm signed up for it, it came for a few months, then just stopped.  Given the number of senders this happens with, it is a comcast issue--the chances of it being a sender issue and it all happening around the same time is one in a trillion.  Calling tech support gets me nowhere.

It shouldn't have anything to do with settings on my computer or mobile device b/c those haven't changed (whatever settings I had before the problem I still have).  Nor should it have to do with settings on my sender accounts b/c those haven't changed either.

CCLayla

Gold Problem Solver

 • 

259 Messages

3 months ago

Hi @UNCNU, do you happen to be logging in to Xfinity Connect to view the emails? 

UNCNU

Contributor

 • 

73 Messages

3 months ago

if that is from the website directly, then yes.  I do not use some other program like outlook to access it.

CCLayla

Gold Problem Solver

 • 

259 Messages

Got it! I appreciate you clearing that up. May I ask if you have already tried accessing the Xfinity Connect portal using another device?

I no longer work for Comcast

UNCNU

Contributor

 • 

73 Messages

When accessing email I go to my.xifinity.com and click on the email icon, which then takes me to connect.xfinity.com in my browser.  Whether I access the email on my pc, laptop, phone or tablet it's the same.  It's also the same regardless of whether I use the chrome or edge browser to access my email.

I've had other problems with comcast email as well where emails sent to my comcast email get rerouted to my work email (e.g. if at one time I used my work email as a contact email and then changed to comcast, the emails still go to my work address despite the sender having my comcast email as the preferred and only email to send to).  I've spent hours on the phone with comcast in the past to fix this and it hasn't been resolved (as it's not on my end or the sender end).

Official Employee

 • 

711 Messages

@UNCNU thank you for getting back to us about this and for the clarification. You mentioned working with Xfinity on this already and not having success. Have you already worked with our Customer Security Assurance (CSA) Team on a resolution?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
UNCNU

Contributor

 • 

73 Messages

I had only spoken to a rep after calling the main helpline.  She told me others (it may have been CSA) would look into it but no one ever got back to me.   This was a number of months ago.

Official Employee

 • 

1K Messages

Good morning,

The issue you are likely running into is an email suppression list. Many big block stores and online retailers use them to try and keep their email reputation clean, but unfortunately in some instances if an email is categorized as spam, it can lead to a user being unsubscribed from the email listings/newsletters. The only real resolution to the issue would be to have the senders ignore the soft spam filtration from our servers before it reaches mailboxes and utilize our email feedback loop: https://postmaster.comcast.net/feedback-loop.html which would indicate when a user manually marks an email as spam for their automated unsubscribes as opposed to the likely system automated spam flag/filtration. In short, from the Comcast side there is little we can do besides disabling the entirety of the spam filtration system for all user accounts which would do more harm than good or the senders can change how their auto-unsubscribe weighs spam flags by recipient servers and as mentioned, utilize the feedback loop we offer for unsubscribes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

forum icon

New to the Community?

Start Here