Comcast Migration to Yahoo has ruined my email

Question

My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be 'same' and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been Comcast aka Xfinity well over 20 years. I can't believe this is happening. Please help! Need CLEAR, EASY, QUICK, AND SUCCESSFUL RETRIEVAL OF MY INFORMATION.

XfinityPaula · Answer

user_63m04f Good morning! Thank you for sharing the trouble you are finding after migrating to the yahoo email platform. I'm sorry to read that your folders are missing and the trouble this is causing. I know that people need the emails that they save for various reasons, I want to help make sure they are moved over for us.

I was able to confirm that your contacts and folders should move in the migration as well, however there are some limitations and folders may be renamed. If the folders met the limitations set for the migration, yahoo would be the best support team to help with the missing folders.

EG · Answer

Concern moved here to the E-mail help section.

Email

user_63m04f

Comcast Migration to Yahoo has ruined my email

XfinityPaula

EG

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