Chris132's profile

Regular Visitor

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3 Messages

Tuesday, February 25th, 2020 4:00 PM

Closed

Comcast is blocking an incoming email

Comcast is blocking the emails sent to me from my business partner. He sent three emails in the last week and none came to me. I have checked my spam folder and they are not there. This never was a problem before. I need Comcast to UNBLOCK this email. How do I get through to them?

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Accepted Solution

Official Employee

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1K Messages

5 years ago

@Chris132 I've sent you a PM to get more details from your in regards to this. 

Regular Visitor

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5 Messages

5 years ago

Hello,

 

Same issue for me as well. It started happening Saturday.

 

- No changes on the sending server have been made.

- The IP is not on the Comcast blocklist

- DKIM/SPF records are valid.

- Comcast email server response is "Accepted for delivery"

 

I'm going to message @ComcastCSAEmail with my information too.

Official Employee

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1K Messages

5 years ago

@OCkfMO7_ i've sent you a PM with the resolution

Visitor

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1 Message

4 years ago

same problem. Can not update PW on Sight and Sound TV account, they send email from [Edited: "Personal Information"] but rejected, why?

(edited)

Expert

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29.7K Messages

@user_4d7364

You are responding to a year-old thread, which is  now being closed.  Please start your own thread for your question or issue.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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